Host/Coordinator - Chinatown

Wearefoundingfarmers; Washington (District of Columbia); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental and vision plans

Paid time off

Parental leave

Disability insurance

Free therapy

Gym membership

Employee assistance program

Job summary

Founding Farmers in Washington, DC is seeking a Host/Coordinator to provide attentive service from the moment guests arrive. You will manage reservations, greet guests, seat them, and coordinate with front of house staff to maintain smooth flow.

Your role includes answering calls, assisting with parking validation, and helping with dining setup and resetting tables. A hospitality mindset and strong communication are essential in our fast-paced, team-oriented restaurant environment.

Qualifications

• Excellent customer service and hospitality mindset.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced restaurant environment.
• Ability to stand for extended periods and lift up to 50 pounds.

Responsibilities

• Manage restaurant reservations and wait lists using OpenTable and communicate with front of house staff.
• Answer the restaurant phone and provide friendly service for guest inquiries.
• Greet and seat guests, assist guests with reservations, and respond to requests promptly.
• Assist with parking validation, directions, and recommendations for guests.
• Support service staff by clearing dishes and assisting with table setup for large parties and brunch.

Tools

OpenTable

Job description

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Founding Farmers is currently looking for a Host/Coordinator. The successful candidate will be responsible for providing attentive service from the moment a customer enters the restaurant. Hosts lead guests to their tables, manage reservations within Open Table and communicate with front of house staff when they have a new party in their section. Hosts may also support the service team in clearing tables, rolling silverware, pre-setting tables, wiping down menus and ensuring the restrooms are clean for the guests.

Hourly pay: $18.40/hr

BENEFITS + PERKS:

• Competitive pay
• Health insurance plans available for as low as $130 per month after 90 days of employment
• Dental and vision plans
• Paid time off
• Paid pregnancy and parental leave
• Voluntary benefits: short-term disability and accident insurance
• Free access to company massage therapist
• Discounted gym & yoga membership
• Free mental health therapy through our partner ComPsych, where employees and their immediate family members receive confidential sessions available virtually or in-person
• Training and career growth opportunities
• Free Employee Assistance Program with resources for legal, financial, and life needs

WHAT OUR HOST/COORDINATOR DOES:

• Manage restaurant reservations and wait lists to accurately set guest expectations
• Manage and monitor the restaurants reservation system using Open Table
• Answer the restaurant phone and provide friendly service for all guest and call center inquiries
• Greet and seat guests at their table providing exceptional hospitality
• Assist guests in making reservations
• Respond to guest requests and inquiries in a timely and friendly manner
• Assist with parking validation
• Provide directions and recommendations if guests inquire
• Support the service staff by removing dishes and glasses from tables or counters and taking them to the dishwasher
• Set up dining areas to prepare for large parties and brunch buffet
• Perform duties, such as sweeping, vacuuming carpet, tidying up server station, taking out trash, and checking the bathroom(s)
• Are punctual and able to observe regular and consistent attendance
• Contribute to a positive team environment
• Other important tasks, as assigned, that keep all our guest operations humming

WHAT YOU NEED TO BE A HOST/COORDINATOR:

• Full-service restaurant experience is helpful, but not required
• Must be 18 years old due to service of alcohol
• Ability to create a hospitable environment for both guests and staff
• Excellent communication and interpersonal skills
• Dedicated to learning our menu and operations
• Ability to stand for extended periods of time and lift up to 50 pounds, as needed
• Capable of continuous bending, stooping, reaching, twisting, and use of hands and arms

Farmers Restaurant Group was voted as one of the Best Places to Work across the Greater Washington, D.C. area. Our restaurants are among the most booked in the nation on OpenTable. As a Farmers Restaurant Group team member, you will be working in a lively, fast-paced work environment within a growing farmer-owned restaurant company that cares about great food and drink, thoughtful sourcing, preserving our lands and waterways for future generations, and creating a culture of never-ending learning and reinvention for our employees. No matter where you work in our company, you are on a career path with challenges and opportunities for continued professional development and growth, and we are committed to your health and overall well-being.