HOST - CASINO

Seminole Hard Rock Hotel & Casino; Tampa (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a premier entertainment destination in Central Florida as a Casino Host! This role offers a unique opportunity to engage with guests, promote exciting rewards programs, and ensure a memorable experience at an electrifying casino. With a commitment to unparalleled service, you will be at the forefront of creating a rock star atmosphere for our guests. Enjoy competitive benefits, a vibrant work environment, and the chance to thrive in a fast-paced setting. If you have a passion for guest service and a flair for hospitality, this is the perfect opportunity to shine in the gaming industry.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K

Paid Time Off

Annual Bonus Opportunity

Qualifications

• Minimum 6 months experience as a VIP Service Host or Casino Host.
• Proficient in Microsoft Office, Excel, and Word.

Responsibilities

• Generate customer awareness of the Wild Card Rewards program.
• Provide exceptional guest courtesy with every interaction.

Skills

Guest Service Skills

Customer Relationship Management (CRM)

Problem Solving

Communication Skills

Education

Bachelor's Degree

Tools

CMP Program

LMS Program

Microsoft Office

Excel

Word

Job description

Overview

Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel & Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel, including seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa & Salon, and VIP services galore.

Our Commitment to Service:

We don’t have customers; we have Guests. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every guest receives the rock star treatment. The Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment.

Benefits & Perks:

We offer rockin' benefits including Medical, Dental, Vision & Life Insurances, 401K, Paid Time Off, an Annual Bonus Opportunity & much more! Please visit http://www.gotoworkhappy.com/benefits to see our full list of benefits!

Appearance:

How we look & appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than ½ inch in length or mustaches that extend past ¼ inch below the upper lip. Exceptions may apply for certain departments.

Job Description:

The Casino Host is responsible for generating customer awareness of the Wild Card Rewards program and upcoming special events & promotions. This will be achieved through interactions with players on the casino floor, at special events, and promotions; as well as through phone and email contact methods.

Essential duties include, but are not limited to:

• Oversees, solicits, and identifies new gaming customers for the Players Club Program.
• Demonstrates exceptional guest courtesy to both internal and external customers with every interaction.
• Provides timely and accurate enrollment into the Seminole Players Club program both at the PC desk and on the floor.
• Assists guests with promotional offers as received via direct mail or other advertising.
• Ensures all policies and procedures are followed with all required paperwork completed and filed accurately.
• Handles crowd control effectively with consideration for our guests.
• Announces drawings, events, and special promotions on the public address system.

Qualifications:

• Bachelor's degree preferred and/or a combination of education and work experience.
• Minimum of 6 months of experience as a VIP Service Host, Casino Host, or equivalent required.
• Minimum 2 years of guest service experience required, or an equivalent combination of education and experience.
• Experience in casino and/or hotel environment required.
• Proficient knowledge of CMP & LMS programs required.
• Proficient knowledge of Microsoft Office, Excel, and Word required.
• Experience in gaming machines and/or table games preferred.
• Must have exceptional guest service skills.
• Must have the ability to resolve stressful situations.
• Must be able to make sound complimentary decisions based on tracked customer play.
• Ability to work flexible schedules, including nights, weekends, and holidays.
• Must conduct themselves in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.

Work Environment:

• Duties and responsibilities are typically performed on the Casino Floor in a fast-paced, guest-smoking environment, with constant exposure to the general public and excessive noise.
• This position requires frequent standing and walking and the ability to lift up to 20 lbs.
• Specific vision abilities required include close, distance, color, peripheral vision, depth perception, and ability to adjust focus.

Native American Preference Policy:

The Tribal Council gives preference in all employment practices to Native Americans. First preference in hiring, training, promoting, and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process:

Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen

Disclaimer: While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).