HOST - CASINO

Seminole Tribe of Florida; Florida; On-site; USD 30,000 - 60,000; Full time

Job summary

Join a dynamic team at a premier gaming establishment where your commitment to exceptional guest service will shine. As a Casino Host, you will be the face of hospitality, ensuring that every guest feels valued and appreciated. Your role will involve building lasting relationships with VIP patrons, managing player accounts, and enhancing their gaming experience. This is not just a job; it's an opportunity to thrive in a vibrant environment that values innovation and excellence. If you are passionate about delivering outstanding service and creating memorable experiences, this position is perfect for you.

Benefits

Competitive Benefits

Great Work Environment

Employee Discounts

Career Development Opportunities

Qualifications

• Minimum 2 years experience in a high-volume gaming environment required.
• Excellent communication and guest service skills essential.

Responsibilities

• Ensure excellent guest experience for VIP casino patrons.
• Manage player accounts and maintain relationships for revenue growth.

Skills

Interpersonal Skills

Communication Skills

Problem-solving Skills

Time Management

Sales Skills

Multi-tasking

Customer Service

Education

High School Diploma or GED

College Degree in a Related Field

Tools

Microsoft Office

Access

Excel

Job description

Overview

COMPANY PROFILE: In addition to its two Seminole Hard Rock Hotels & Casinos, the Seminole Tribe owns and operates the five Seminole Casinos; in Coconut Creek and Hollywood, on the Southeast coast in Immokalee near Naples, on the Brighton Reservation north of Lake Okeechobee, and on the Big Cypress Reservation south of Lake Okeechobee. The Seminole Tribe has long been recognized for innovation in its gaming and other businesses. It opened the first high-stakes bingo hall and casino in the United States in 1979. That facility was the forerunner of the Indian Gaming movement throughout North America. Analysts believe today’s Seminole Tribe operates one of the most profitable gaming enterprises in the world. In March 2007, the Seminole Tribe of Florida acquired Hard Rock International, the first transaction of its kind by an Indian tribe. Hard Rock International is one of the most globally recognized music, entertainment, leisure and dining brands. It includes the world’s largest collection of authentic music memorabilia. The deal also includes licensing or franchise agreements for additional restaurants, hotels and Hard Rock Live performance venues.

PROPERTY PROFILE: Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Brighton Bay Hotel & Casino can feel more like play than work. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits and a great work environment. If you're ready to join a stellar team full of tastemakers and trendsetters who stand out from the average resort crew, apply today. Seminole Brighton Bay Hotel & Casino is our new resort that includes a casino with a total of nearly 38,000 square feet, including space for 640 slot machines and 18 tables for blackjack, craps, roulette, and other house-banked card games, along with high-stakes bingo action. Included in the totals are a smoke-free gaming space with 104 slot machines and a high-limit gaming area with 42 slot machines and four table games.

OUR COMMITMENT TO SERVICE: We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.

Responsibilities

JOB SUMMARY: The Casino Host is responsible for ensuring an excellent guest experience for players while on site, developing relationships with VIP casino patrons to ensure incremental visits. This is a salaried position, tips may not be accepted.

ESSENTIAL JOB FUNCTIONS:

• Managing discriminatory comps based on player account value.
• Meeting weekly outreach benchmark goals via telemarketing, email, etc.
• Increasing theoretical revenues to coded maintenance group.
• Maintain relationships and market targeted customers through personal contact in order to generate incremental revenue.
• Oversee, solicit and identify new gaming guests for the Player's Club program.
• Meet and greet players on the casino floor, at special events and promotions.
• Responsible for the retention of existing guests and will assist in special services related to top-tier players.
• Supports and maintains Seminole courtesy guidelines. This includes attending Seminole customer service, supervisory and all other required training.
• Maintain confidentiality of company and guest information.
• Responsible for maintaining a clean, safe, hazard-free and fair work environment.
• Must be familiar with and follow all policies and procedures as directed by the Seminole Casino including but not limited to; all audit policies and procedures, the MICS (Minimum Internal Control Standards) and any other policies and procedures as instituted and directed.
• Perform other duties as assigned and directed.
• Will be cross-trained in positions within the department to assist and fill in as needed.

Qualifications

QUALIFICATIONS:

• High School Diploma or GED required, with a college degree in a related field or certification preferred.
• Applicant may be asked to work a variety of schedules, to include; long hours, evenings, weekends and holidays.
• Excellent interpersonal, communication, team player with good problem-solving skills required.
• Must be able to effectively manage time.
• Minimum of two (2) years’ experience in a fast-paced, high intensity, high volume gaming/casino environment, or an equivalent combination of education and/or work experience.
• Sales background and knowledge of casino patron management systems preferred.
• Must possess ability to function and manage in non-standard situations where independent judgment is required and limited guidelines exist.
• Must be proficient in Microsoft Office, Word, Access, and Excel.
• Basic understanding of player rating measurements including; ADT, AMT, and worth are a plus.
• The candidate must possess a positive attitude, exceptional guest service skills, outstanding phone etiquette, excellent interpersonal skills, strong communication and problem-solving skills, and the ability to multi-task and make quick decisions in a stressful environment.
• The candidate must also be self-motivated, flexible, adaptable and able to work independently.
• Must be able to make sound complimentary decisions based on tracked customer play.
• Must possess strong organizational, communication (both written and oral), and multi-tasking skills with attention to detail.
• Proven ability to successfully handle and prioritize multiple projects and meet critical deadlines.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive and memorable entertainment experience. Must present an image of excitement, enthusiasm, and outgoing personality while being able to project a professional appearance.
• Must be able to continuously maneuver around the office and property, often standing for long hours.
• Must be able to respond to visual and aural cues.
• Must have the manual dexterity to operate a computer and other office equipment.
• Multi-lingual skills are desired.

WORK ENVIRONMENT:

• May be exposed to casino-related environmental factors including, but not limited to: second-hand smoke, excessive noise, and constant exposure to the general public.
• While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced, often crowded and noisy.

CLOSING:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen

For a listing of all opportunities at Seminole Gaming, please go to www.gotoworkhappy.com.