Host/Cashier II

Viejas Casino & Resort; California (MO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) with company match

Medical, Dental, Vision benefits

Paid Time Off (PTO)

Disability Insurance

Employee Assistance Program

Bonus eligibility

Tuition reimbursement

Gym membership reimbursement

Job summary

Viejas Casino & Resort in San Diego area is seeking an Host Cashier II to greet and seat guests, manage cash transactions, and assist servers with table maintenance and to-go orders. Requires the ability to work in a fast-paced dining environment and provide outstanding guest service.

Candidates should have 1–2 years of related restaurant host/cashier experience, cash handling skills, and a Food Handler’s Certificate. California RBS training may be required upon hire, and must be 21+.

Qualifications

• Greet and seat guests in a professional and courteous manner.
• Cash handling and POS experience required.
• Food Handler’s Certificate required.
• RASS or TIPS Certification must be obtained within 90 days and maintain current certification.
• California Responsible Beverage Service Training required upon hire.
• Must be 21 years of age or older.
• 1–2 years of related restaurant host/cashier experience preferred.
• Strong verbal, written, and interpersonal communication skills.
• Bilingual preferred.
• Knowledge of fine dining operations with Front of House service.
• Ability to multi-task in a fast-paced environment.
• Flexible to work evenings, weekends, and holidays.

Responsibilities

• Greets and seats guests in a professional and courteous manner.
• Answers telephone and responds promptly to guest inquiries or takes messages.
• Estimates wait times, monitors the guest waiting list, and ensures guest needs are met.
• Operates cash register, provides change, and balances at shift end.
• Provides accurate wait times and updates guests accordingly.
• Seats guests at tables, distributes menus, and accommodates special requests.
• Assists in taking To-Go orders and ensures timely fulfillment.
• Verifies food tickets presented by servers or guests.
• Assists servers with drink orders and guest requests when appropriate.
• Recognizes when guests have consumed too much alcohol and escalates to the manager.
• Busses and resets tables as needed.
• Assigns servers and bussers in designated areas.
• Maintains sanitation standards and a safe work environment.
• Keeps informed on casino events and promotions to answer guest questions.

Skills

Cash handling

POS experience

Guest service

Bilingual

Strong communication

Education

High school diploma or GED

Tools

Cash register/ POS system

Job description

Job Summary

The Host Cashier II is responsible for greeting and seating guests in the assigned dining areas, handling cash transactions and operating cash register, and assisting the server with table maintenance and boxing guest take home food as needed.

Job Description

• Greets and seats guests in a professional and courteous manner.
• Answers telephone and provides timely response to guest inquiries, and/or take messages as appropriate.
• Estimates wait times for guests, monitors the guest waiting list, and ensures that the needs of the guests are met while they wait.
• Operates cash register, gives change, and balances checks at the end of the shift.
• Provides accurate wait times and starts wait times when appropriate.
• Seats guests to assigned tables, issues menus and solicits rapport in order to accommodate special needs or requests.
• Assists in taking To-Go orders and ensuring they are placed accurately and provided to guests in a timely manner.
• Verifies food tickets that are presented by servers or guests to obtain food items.
• Assists restaurant servers with drink orders and other guest requests when appropriate.
• Recognizes when guests have reached their drinking limit and escalates the situation to the manager.
• Assists with bussing and resetting tables using designated cleaning supplies.
• Assists in assigning restaurant server and bussers in the designated areas on the dining floor.
• Understands and practices good sanitation procedures.
• Ensures that a clean, safe, hazard-free work environment is maintained.
• Complies with company and departmental policies and standard operating procedures, applicable governmental laws and regulations.
• Stays current on various casino and VOC events and promotions in order to respond to customer inquiries, including knowledge of menu ingredients, preparation, and presentation.
• Performs other duties as assigned.
• Does not provide supervision to other team members.
• High school diploma or general education degree required.
• Food Handler’s Certificate required.
• RASS or TIPS Certification of alcohol awareness program must be obtained within 90 days of employment and maintain current certification.
• California Responsible Beverage Service Training and Certification required upon hire.
• Must be 21 years of age or older.
• 1 to 2 years of related experience in a restaurant as a host and/or a cashier preferred.
• Cash handling and POS experience required.
• Strong verbal, written, and interpersonal communication skills.
• Bilingual preferred.
• Knowledge of fine dining operations with Front of House service experience.
• Must have outstanding guest service skills.
• Basic mathematic skills.
• Ability to work in a fast paced, high activity environment.
• Ability to multi-task, self-starter, punctual and able to adjust to change.
• Must be flexible to work different shifts, evenings, weekends, and holidays.

Hiring Preference

The Viejas Band of Kumeyaay Indians is an equal opportunity employer.

Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring.

85% of our Management Team have been promoted from within.

On our most recent Engagement Survey, 82% of our Team Members expressed that they were grateful to work at Viejas.

40% of our Team Members have worked for us for more than 5 years and 23% for more than 10 years.

Viejas Casino & Resort

San Diego’s Premier Gaming Resort, Viejas Casino & Resort is a AAA Four Diamond Award recipient since 2013.

Viejas Casino & Resort features world-class gaming with thousands of slot machines, exciting table games, an outlet shopping center, and an off-track betting facility.

Viejas Casino & Resort also features a variety of restaurants including the AAA Four Diamond Grove Steakhouse which offers classic and contemporary cuisine for the definitive gourmet experience.

Baron Long Bar & Grill offers a casual sports bar dining experience with quality ingredients and house-made preparations.

Ginger Noodle Bar offers classic and contemporary Asian fare in a comfortable and modern contemporary setting with an organic and natural influence.

Grab & Go is the ideal place to enjoy sandwiches, burgers, pizzas, wholesome Poke bowls, and much more, all with speedy service to swiftly get you back to the game —24 hours a day!

Viejas Hotel features 203 luxury rooms and 34 VIP suites, including a lush, spacious pool and lounge area and nine indoor-outdoor meeting spaces, including the magnificent Oak Ballroom.

The highly anticipated adult-only tower, Willows Hotel & Spa offers an additional 159 VIP suites and luxury spa facilities.

A perfect place to relax and regenerate, The Spa at Willows Hotel & Spa is a full-service spa that accentuates your Resort experience.

Indulge in signature body and facial treatments specifically created to beautify and regenerate. Amenities include a steam room, sauna, saltwater pool, and whirlpool.

The beautiful Viejas Outlets, located across the street from the casino, offers visitors a unique shopping experience with highly acclaimed stores, numerous eateries, Viejas Bowl, and Southern California’s largest outdoor ice rink.

The best casino in San Diego just got even better. The Viejas Pit Stop, located at the Eastern parking lot is an oasis of travel perfection. With 16 gas pumps, 4 diesel pumps, a car wash and a comprehensive convenience store, to include hot and cold meal favorites, like BBQ Sandwiches, Mexican items, Wings, Pizza, fresh Donuts and more! Open 24 hours a day! AND myViejas players are able to redeem their points for fuel!

Benefits

• Retirement 401(k) with company match
• Medical, Dental, Vision Benefits with employer contribution
• Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!)
• Accident, Critical Illness & Disability Insurance Available
• Employee Assistance Program
• Bonus Eligibility for all Team Members
• $5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment)
• Unlimited Chiropractor Benefit with $10 co-pay
• Gym Membership Reimbursement
• Viejas Pit Stop Fuel Discount
• And, much more!

*Benefits vary for PT and FT employment