Food Runner - Council Oak

Hard Rock Casino Northern Indiana; Gary (IN); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Comprehensive benefits package

Health and wellness programs

Job summary

A leading entertainment venue in Indiana is looking for food service team members to deliver exceptional service in a fine-dining setting. Responsibilities include serving food, maintaining cleanliness, and assisting guests while ensuring a positive dining experience. The ideal candidate has at least 2 years of relevant experience, excellent customer service skills, and the ability to work under pressure. Must meet state licensing requirements and possess a valid food handlers certification.

Qualifications

• Must be at least twenty-one (21) years of age.
• Must have valid food handlers certification for Indiana.
• Must successfully pass background check and drug screening.

Responsibilities

• Deliver food and guest supplies pleasantly and efficiently.
• Maintain a well-groomed appearance and hygiene standards.
• Assist with other duties during special events and parties.

Skills

Excellent customer service skills

Multitasking and prioritizing skills

Excellent menu knowledge

Education

2 years of fine-dining or elevated lounge food service experience

Tools

Beverage dispenser

Coffee machine

Espresso machine

Job description

Job Description

Our team members are the key to our company’s success, and their health and well‑being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members to stay healthy, plan for their future and maintain a healthy work‑life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits.

Position Summary

The incumbent in this position is responsible for delivering food and guest supplies to guests in a pleasant, upbeat and efficient fashion.

Essential Functions

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Participate in all elements of service including duties that are the primary responsibility of support positions, including but not limited to pre‑bussing, clearing tables, resetting tables, pouring water, running beverages.
• Describe briefly each dish as it is served to the table, stating the name of the dish and two notable ingredients. Answers any additional questions that the guest may have.
• Ensure sequence of service is followed for all guests, including proper plate presentation and course delivery.
• Create an atmosphere that induces guests to make Hard Rock Casino Northern Indiana their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Provide superior guest service, positively affect interactions with guests and team members, and have the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with coworkers.
• Maintain a well‑groomed, neat, and clean appearance, carrying out duties with attention to sanitation and safety.
• Anticipate, identify, and provide for guest needs.
• Perform inventories and other duties as assigned.
• Receive clean china, silverware and glassware from dishwashers to polish and stock.
• Quickly deliver food from the kitchen to guests as instructed by management and chefs.
• Maintain table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to any guest needs.
• Assist bussers in setting tables with clean dishes, glasses and flatware in accordance with approved guest service procedures for fine dining.
• Assist with other duties at special events or parties and assisting where necessary to include but not limited to carving, cooking, setup or teardown stations or work areas or other duties as assigned.
• Communicate effectively and professionally with the culinary team to maximize guest satisfaction.
• Prepare and serve nonalcoholic beverages including but not limited to soda, juice, tea, coffee and espresso beverages.
• Perform work regularly and predictably.
• Responsible for cleaning and sanitizing work and public spaces.
• Other duties as assigned.

Non‑essential Functions

• Attend seminars when needed.
• Actively participate in trainings and educational experiences.
• Occasionally research product and provide information to educate the service team.

Education and/or Experience Requirements

At least 2 years of fine‑dining or elevated lounge environment food service experience preferred.

Additional Requirements (Licenses, Certifications, Testing, etc.)

• Must obtain and maintain all licenses/certifications per Federal, State, and Indiana Gaming Commission.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least twenty‑one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts.
• Must have and maintain a valid food handlers certification for the state of Indiana.

Knowledge Of

• Excellent menu knowledge, including ingredients and preparation methods.
• Excellent multitasking and prioritizing skills.
• Table service procedures and table etiquette for fine dining environment.
• Excellent customer service/hospitality skills.

Ability To

• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Transport trays and/or plates throughout the restaurant, which may weigh up to 50 pounds, as well as serve food items and beverages.
• Continue your education as it relates to food, wine, beer, spirits, and service technique.
• Use machines and equipment including, but not limited to: beverage dispenser, coffee machine, espresso machine, bread warmer, dishwasher, and cart.
• Work as part of a team in a high‑volume environment.
• Excellent customer service skills.
• Have interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Knowledge of Player's Club marketing.
• Stand throughout an eight‑hour shift.
• Move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
• Make repetitive movements of the arms, hands, and wrists.
• Express or exchange ideas verbally and perceive sound by ear.
• Obtain impressions through the eyes.
• Manual dexterity, hand‑eye coordination, and ability to work with hand above shoulders.
• Regularly move objects (lift, push, pull, balance, carry) up to 50 pounds / 25 kilograms.
• Turn or twist body parts in a circular motion.
• Tolerate exposure to heat, cold, chemicals, and loud/noisy environment.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at‑will and that no express and/or implied contract of employment exists unless it is in writing and signed by the Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.