Busser - Food Hall

Seminole Hard Rock Support Services; Bloomington (IN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

A leading gaming and hospitality company in Bloomington, Indiana seeks a team member responsible for cleaning and maintaining food and beverage areas. You will greet guests, provide exceptional service, and ensure cleanliness throughout the establishment. Ideal candidates will possess a high school diploma, customer service experience, and requisite licenses. Enjoy a comprehensive benefits package and a culture focused on guest relations in a vibrant environment.

Qualifications

• Ability to read and write English required.
• One-year guest service experience in a family or formal dining environment preferred.
• Must have valid Food Handlers Card and Liquor License.

Responsibilities

• Responsible for cleaning and maintenance of food and beverage areas.
• Greet guests and provide outstanding customer service.
• Assist in the preparation and upkeep of food lines.

Skills

Customer service

Communication skills

Teamwork

Education

High School diploma or G.E.D. equivalency

Job description

The company offers a comprehensive benefits package that supports the health and well‑being of team members and their families.

Position Summary

The incumbent in this position is responsible for all activities pertaining to cleaning and maintenance of all food and beverage wares, kitchens, and service areas. The organization, sanitation and cost of operations are to be consistent with the overall Food & Beverage goals and objectives.

Essential Functions

• Creates an atmosphere that induces guests to make Hard Rock Casino Northern Indiana their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Greet each guest and provide outstanding customer service.
• Supply all food items needed to maintain an efficient operation.
• Responsible for the preparation and upkeep of food lines and self‑service stations.
• Transport all food items from kitchen to respective areas.
• Inform chefs of all prepared food items that are needed.
• Assist in the kitchen with preparation of products and dishwashing, and ensure ample supply of dishes and utensils at all times.
• Monitor temperatures of all food items in holding units.
• Maintain the appearance of food during the duration of the event by handling all food according to sanitation codes, rotating food as needed, and lining up food items according to courses and presentation to keep food looking fresh.
• Maintain all beverage areas with all necessary beverages; complete all set‑up duties on time.
• Responsible for the overall cleanliness and appearance of the assigned area and kitchen as required.
• Assist in the main kitchen with the preparation of various dishes as required; knowledge of what food items are being served daily, rotate and maintain inventory of all food.
• Use proper transfer slips for all items coming and going to the kitchen.
• Load all dinner plates, dessert plates, and bowls in proper areas.
• Put away and rotate all food storeroom orders.
• Put away all dry goods at the beginning of the day.
• Interact positively with guests to enhance guest relations; bus table at the end of the guest meals; maintain 15–20 tables.
• Transport dish cart to and from service station/steward's station.
• Maintain cleanliness in server stations as well as dining room.
• Abide by all cash handling policies and procedures.
• Remove all dirty dishes and glassware from the guest's tables during and after each course.
• Refill all drinks when needed.
• Complete all opening and closing duties.
• Check and clean equipment regularly and ensure preventative maintenance programs are adhered to; communicate any repairs needed.
• Work considerately with team members from all departments.
• Advise supervisor when supplies are needed.
• Inform supervisor of guest needs which may require special accommodations.
• Check with supervisor on duty before ending shift.
• Other departmental related duties and assignments as directed by management.

Non‑essential Functions

• Attend seminars when needed.

Education and Experience Requirements

• High School diploma or G.E.D. equivalency preferred.
• Ability to read and write English required.
• One-year guest service experience in a family or formal dining environment preferred; casino food & beverage experience preferred.
• Must have valid Food Handlers Card, Liquor License, and IGC Badge when working.

Additional Requirements

• Must obtain and maintain all licenses/certifications per Federal, State, and Indiana Gaming Commission.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least twenty‑one (21) years of age.
• Must be able to work holidays, weekends, and flexible shifts.

Knowledge Of

• Pertinent federal, state, and local laws, codes, and regulations.
• Must have good communication skills and excellent interpersonal skills, including a positive, friendly, and outgoing attitude, common courtesy towards others, and the ability to deal successfully with stressful situations.

Ability To

• Stand 50% of shift, walk 45% of shift, and sit 5% of shift.
• Withstand noisy and smoke‑filled environments.
• Use hands, fingers, and tools/controls to handle or feel objects and reach with arms and hands.
• Regularly lift and move up to 50 pounds.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at‑will and that no express and/or implied contract of employment exists unless it is in writing and signed by the Department Head. The Team Member further understands that conditions may require the company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.