HOST/CASHIER - Alder & Birch Steakhouse NEW OUTLET

Boyd Gaming; Missouri; Sur place; USD 26 000 - 38 000; Plein temps

Résumé du poste

Boyd Gaming is seeking a Host/Cashier to provide superior guest service, greet guests, arrange seating, and handle sales transactions. The role supports front-of-house operations and requires friendly interactions and accurate cash handling.

Responsibilities include informing guests about services, managing wait times, and coordinating with casino hosts to ensure an optimal guest experience. Six months of on-the-job training or related cashier/host experience is typical.

Qualifications

• Basic mathematical skills required.
• Excellent customer service skills.
• Six months on-the-job training or related cashier/host experience.

Responsabilités

• Greet guests in a friendly manner and arrange seating.
• Provide information on Boyd Gaming services and facilities.
• Quote accurate waiting times and manage waiting lists or reservations.
• Coordinate between service staff and casino hosts to arrange guest camps or comps.
• Operate cash register and handle transactions; read totals and make correct change.
• Restock supplies and assist with room setup (tables, menus, napkins).
• Answer inquiries in person or by phone and ensure guest satisfaction.
• Maintain security and accuracy of assigned cash bank and coverage.

Connaissances

Customer service

Cash handling

Communication

Teamwork

Description du poste

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

The Host/Cashier is responsible for providing superior service to both the internal and external customer. The Host/Cashier is also responsible for greeting guests, arranging for prompt seating, and for performing all sales transactions. The Host/Cashier is responsible for ensuring that guests feel welcome and comfortable in accordance with Boyd Gaming customer service standards.

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Responsible for actively building and retaining guest relations and acts as a mentor to other team members while providing superior guest service. Has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with guests.
• Greets guests in a friendly, courteous manner and arranges for seating; monitors room atmosphere.
• Provides information on all aspects of Boyd Gaming services and facilities to guests.
• Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.
• Acts as a liaison between service staff and casino hosts to obtain camps for guests.
• In front-of-house areas, greets guests in a friendly, courteous manner and answers inquiries before completing sales transactions, ensuring customer satisfaction.
• Answers telephones and handles guest inquiries in person or by telephone.
• Checks all supplies, ensuring adequate stock levels.
• Responsible for the security and accuracy of assigned bank and is accountable for any and all coverage’s and shortages.
• Assists with overall room functions by performing duties that include cleaning and resetting tables, menus, folding napkins and handing out customer comment cards as required.
• Ability to use a cash register.
• Ability to distinguish between different denominations of currency and make correct change.
• Ability to read ticket totals, total credit vouchers and log checks.
• Ability to restock needed materials and retrieve dropped items.
• Ability to communicate effectively with customers and all levels of employees.
• Ability to effectively and efficiently move around all work areas.
• This position operates in a working environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends on customer volume.

(Related education and experience may be interchangeable on a year for year basis)

• Basic mathematical skills.
• Excellent customer service skills.
• Experience in fine dining preferred.

These skills and abilities are typically acquired through six months of on-the-job training or through related cashier or host experience.

• Must successfully pass background check
• Must be 18 years of age
• Delivers superior internal and external guest service In Boyd Style.

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.