HOSTCASHIER ASIA

Ameristar Casino Resort Spa St. Charles; Saint Charles (MO); On-site; USD 27,000 - 36,000; Full time

Job summary

Ameristar Casino Resort Spa St. Charles is seeking a Host/Cashier to provide superior service to guests and fellow team members.

You will greet guests, arrange prompt seating, handle sales transactions, and ensure that guests feel welcome in accordance with Boyd Gaming customer service standards. This role requires basic math, strong customer service, and the ability to work in a fast-paced casino environment.

Qualifications

• Basic mathematical skills.
• Excellent customer service skills.
• These skills are typically gained through on-the-job training or cashier/host experience.

Responsibilities

• Greet guests in a friendly, courteous manner and arrange seating.
• Provide information on Boyd Gaming services and facilities to guests.
• Handle sales transactions and operate a cash register with accurate change.
• Monitor room atmosphere and manage wait lists or reservations per procedures.
• Answer phones and respond to guest inquiries in person or by telephone.
• Restock supplies and assist with general front-of-house duties as needed.

Skills

Basic math

Customer service

Fine dining experience

Job description

Job Description

The Host/Cashier is responsible for providing superior service to both the internal and external customer. The Host/Cashier is also responsible for greeting guests, arranging for prompt seating, and for performing all sales transactions. The Host/Cashier is responsible for ensuring that guests feel welcome and comfortable in accordance with Boyd Gaming customer service standards.

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Responsible for actively building and retaining guest relations and acts as a mentor to other team members while providing superior guest service. Has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with guests.
• Greets guests in a friendly, courteous manner and arranges for seating; monitors room atmosphere.
• Provides information on all aspects of Boyd Gaming services and facilities to guests.
• Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.
• Acts as a liaison between service staff and casino hosts to obtain camps for guests.
• In front-of-house areas, greets guests in a friendly, courteous manner and answers inquiries before completing sales transactions, ensuring customer satisfaction.
• Answers telephones and handles guest inquiries in person or by telephone.
• Checks all supplies, ensuring adequate stock levels.
• Responsible for the security and accuracy of assigned bank and is accountable for any and all coverage’s and shortages.
• Assists with overall room functions by performing duties that include cleaning and resetting tables, menus, folding napkins and handing out customer comment cards as required.
• Ability to use a cash register.
• Ability to distinguish between different denominations of currency and make correct change.
• Ability to read ticket totals, total credit vouchers and log checks.
• Ability to restock needed materials and retrieve dropped items.
• Ability to communicate effectively with customers and all levels of employees.
• Ability to effectively and efficiently move around all work areas.
• This position operates in a working environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends on customer volume.

Qualifications:

Qualifications

(Related education and experience may be interchangeable on a year for year basis)

• Basic mathematical skills.
• Excellent customer service skills.
• Experience in fine dining preferred.

These skills and abilities are typically acquired through six months of on-the-job training or through related cashier or host experience.

• Possession of, and ability to obtain and maintain a valid drivers and gaming license within assigned state of employment and other jurisdictions
• Must successfully pass background check
• Must successfully pass an alcohol and drug screening
• Must be 21 years of age
• Must Obtain Missouri Gaming License
• Delivers superior internal and external guest service In Boyd Style.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.