Host-Brew Pub

Sycuan; El Cajon (CA); On-site; USD 21,000 - 28,000; Full time

Job summary

Sycuan in El Cajon, California seeks an on-site Host/Hostess to greet guests, manage seating, verify ID for restaurant entries, and coordinate with servers to ensure smooth dining experiences.

The role emphasizes friendly guest interactions, accurate cash handling when needed, and maintaining clean seating areas in a busy casino and dining environment. You will work shifts in a high-volume setting, requiring good math for quick transactions and alertness to age compliance.

Qualifications

• Essential: Ability to interact effectively with guests and team members.
• Essential: Ability to communicate effectively in the English language.
• Essential: Ability to maintain professionalism and composure.
• Essential: Ability to understand and follow verbal directives and written directions.
• Essential: Ability to accept constructive criticism.
• Essential: Ability to count U.S. currency and make change in a fast-paced environment.
• Essential: Ability to recognize counterfeit monies.
• Essential: Ability to perform simple mathematical calculations.
• Essential: Ability to work in a smoking environment.
• Essential: Ability to stand and walk for up to 8 hours at a time.
• Essential: Ability to bend, stoop, push and pull.
• Essential: Ability to appear for work on time.
• Desirable: Multi-lingual

Responsibilities

• Greet guests entering casino and restaurant areas, seat guests, and manage guest count in seating program.
• Answer guest questions, provide menu information, explain seating process, share promos, and assist guests.
• Maintain safe and sanitary dining areas by cleaning tables and resetting as needed.
• Keep work stations stocked and clean; roll silverware, fold napkins, set tables, and tidy host/hostess areas.
• Record cash transactions in the POS, balance drawer, and log discounts and VIP points as required.
• Ensure responsible alcohol service during shifts by checking IDs and monitoring consumption in venues where alcohol is served.

Skills

Guest interaction

English communication

Professionalism

Follow directions

Constructive criticism

Count currency

Recognize counterfeit money

Simple math

Smoking environment

Stand/walk 8 hours

Bend/push/pull

Punctuality

Multilingual

Education

County of San Diego Food Handler Card

High School Diploma / GED

Guest or Hospitality service experience

Restaurant server experience

Casino experience

6 months cash handling experience

Job description

Job Purpose:

Greets and seats guests

Job Duties and Responsibilities:

1. Provides guests with serviceby acknowledging and welcoming guests entering the casino and restaurant areas, verifying appropriate age on identification for patrons entering the restaurant, entering guest count information into the guest seating program, paging servers, paging guests when table is available, seating guests, and responding to guest requests.
2. Promotes guest relationsby answering guest questions, providing menu information, explaining the guest seating program when applicable, providing up to date promotional contests and giveaways information, giving any needed assistance, and treating guests in a friendly and courteous manner.
3. Maintains safe and sanitary dining areasby cleaning surfaces, picking up used plates, cups and utensils, disposing of trash, wiping down tables, and resetting tables following established procedures.
4. Ensures work stations are stocked and cleanby rolling silverware, folding napkins, setting tables, and cleaning Host/Hostess stations according to established procedures.
5. Providing accounting transactions during shift as neededby entering cash transactions in to point-of-sale system, counting currency, logging guest discounts, vouchers, VIP points and credit cards on to cashier drop work sheet, balancing money drawer against generated cashier report following established procedures, and reporting discrepancies to the food services management team.
6. When providing coverage in alcohol venues, ensures responsible alcohol beverage service policies are followedby asking for proper identification from guests that appear to be under the age of 30, monitoring alcohol consumption, ensuring guests do not become intoxicated following established procedures, stopping alcohol service at the designated time, and clearing the room of all alcoholic containers, glasses and bottles for each venue at the time specified.

Job Specifications

Education and Experience

Essential:

• County of San Diego Food Handler Card

Desirable:

• High School Diploma, High School Certificate of Completion, or G.E.D.
• Guest or Hospitality service experience
• Restaurant server experience
• Casino experience
• 6 months cash handling experience

Skills and Knowledge

Essential:

• Ability to interact effectively with guests and team members
• Ability to communicate effectively in the English language
• Ability to maintain professionalism and composure
• Ability to understand and follow verbal directives and written directions
• Ability to accept constructive criticism
• Ability to count U.S. currency and make change in a fast-paced environment
• Ability to recognize counterfeit monies
• Ability to perform simple mathematical calculations
• Ability to work in a smoking environment
• Ability to routinely lift and carry 25 pounds
• Ability to stand and walk for up to 8 hours at a time
• Ability to bend, stoop, push and pull
• Ability to appear for work on time

Desirable:

• Multi-lingual

Supervisory/ Managerial Accountability:

Direct: None

Indirect: None