Host (Boca Raton)

Skillets; Boca Raton (FL); Sur place; USD 17 000 - 22 000; Plein temps

Résumé du poste

Skillets in Boca Raton, FL seeks a friendly Host to welcome guests, seat them at tables, and coordinate with waitstaff for smooth service.

Responsibilities include managing reservations, greeting guests, answering inquiries, and maintaining a clean host stand, while upholding high standards of guest experience.

Qualifications

• High School Diploma or equivalent.
• Experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to work well under pressure in a fast-paced environment.
• Outstanding problem-solving skills and quick thinking.
• Professional appearance and demeanor.
• Basic computer skills; familiarity with reservation systems is a plus.

Responsabilités

• Welcome and greet guests politely.
• Escort guests to tables and ensure comfort.
• Manage reservations and seating system.
• Answer calls, relay messages, provide info to guests.
• Coordinate with waitstaff for timely service.
• Keep host stand and lobby clean and presentable.
• Anticipate guest needs and provide exceptional service.
• Resolve concerns or complaints promptly.
• Collaborate with management to improve guest experience.
• Follow company policies, procedures, and safety rules.

Connaissances

Excellent communication

Interpersonal skills

Organizational skills

Multitasking

Under pressure

Problem solving

Professional appearance

Formation

High School Diploma or equivalent

Outils

Reservation systems

Description du poste

Current job opportunities are posted here as they become available.

We are seeking a friendly and outgoing individual to join our team as a Host. As the first point of contact for our guests, you will provide excellent customer service and ensure a positive experience from the moment they arrive. Your main responsibilities will include greeting and seating guests, managing waitlists, and coordinating with the waitstaff to ensure efficient service. If you have a warm and welcoming personality and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities:

• Welcome and greet guests in a polite and friendly manner
• Escort guests to their assigned tables and ensure they are comfortable
• Manage guest reservations and maintain an organized seating system
• Answer phone calls, take and relay messages, and provide accurate information to guests
• Assist in coordinating with the waitstaff to ensure smooth and timely service
• Maintain a clean and presentable host stand and lobby area
• Anticipate guest needs and provide exceptional customer service at all times
• Resolve guest concerns or complaints promptly and professionally
• Collaborate with the management team to improve guest experience and implement any required changes
• Adhere to all company policies, procedures, and safety regulations

Requirements:

• High School Diploma or equivalent
• Proven experience in customer service or hospitality industry is preferred
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Ability to work well under pressure and in a fast-paced environment
• Outstanding problem-solving skills and ability to think quickly on your feet
• Professional appearance and demeanor
• Basic computer skills and familiarity with reservation systems is a plus