Host - Bistro - Reserve

Biltmore; Asheville (NC); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player in the hospitality sector is seeking a Host for their Bistro. This part-time role offers a dynamic environment where you will be the first point of contact for guests, ensuring they feel welcomed and valued. You will assist in seating, manage reservations, and maintain the restaurant's high standards of service. Ideal candidates will have a passion for guest service, strong communication skills, and the ability to thrive in a fast-paced setting. Join a team that values excellence and offers unique benefits, including access to beautiful estate grounds and wellness programs.

Benefits

Access to on-site health clinic

40% off estate retail & dining

Monthly housing assistance

Childcare assistance

Home purchase assistance

Qualifications

• Previous customer service experience preferred.
• Excellent verbal and written communication skills are essential.

Responsibilities

• Greet and escort guests to tables, maintaining a welcoming environment.
• Manage reservations and respond promptly to guest needs.

Skills

Customer Service

Communication Skills

Food and Beverage Experience

Attention to Detail

Cash Handling

Tools

OpenTable

Job description

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Job Description

The starting pay range for this position begins at $16.32/hour and is based on the level of qualifications and relevant experience above the minimum requirements. Reserve: a position averaging 20 hours a week (anywhere between 40-999 hours per year).

Hosts will courteously greet and escort guests to tables and assist in seating, ensuring Biltmore standards of service. The incumbent will maintain flow of seating by section throughout serving period. Hosts will also assist in preparing the Restaurant for service and maintaining the cleanliness of the room at all times. Hosts will answer the telephone, take reservations and maintain the reservation book, and assist in monitoring guests’ needs and all phases of the operation. The incumbent will also provide general assistance and support for the department, leadership, and company.

Typical shifts will vary between 10:00am and 10:00pm. Weekend availability required.

Benefits include:

• Access to Biltmore's on-site health clinic, wellness programs, and health fairs for all employees
• Year-round access to the estate gardens and grounds and 40% off estate retail & dining
• Monthly housing or childcare assistance and home purchase assistance (dependent upon eligibility)
• And much more!

Requirements:

Previous customer/guest service experience strongly preferred. The ideal candidate will have had previous food and beverage experience in a similar role in a full-service or upscale restaurant. Excellent verbal and written communication skills are essential. Demonstrated commitment to providing world-class guest service and the ability to work effectively as part of a team are required. Ability to think clearly and quickly in a fast-paced environment, exercise good judgment, and maintain composure under pressure is necessary. Familiarity with reservations software, such as OpenTable, is helpful. Attention to detail, speed, accuracy, basic math skills, and the ability to handle cash and credit transactions are required. The candidate should be proactive, take initiative, and present a professional appearance and demeanor, handling guest situations in line with Biltmore standards.

Physical Requirements:

Ability to lift up to 25 pounds regularly and up to 50 pounds occasionally. Endure various physical movements (stooping, kneeling, reaching overhead, etc.) throughout the shift. Ability to remain ambulatory or stationary as needed. Exposure to fumes, dust, and chemicals is possible.

• Work indoors and outdoors in variable temperature and noise levels.

Essential Job Duties:

Greet and acknowledge all arriving guests, escort them to tables, assist in seating, present menus, and ensure a welcoming environment. Maintain an optimal flow of seating, assist with table set-up, communicate VIP arrivals and special requests, answer phones courteously, and manage reservations. Respond promptly to guest needs and maintain positive relations at all times.

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Hospitality
• Industries: Hospitality