Host - AVA Garden Bar

Live! Hospitality & Entertainment; St. Louis (MO); On-site; USD 23,000 - 28,000; Full time

Job summary

AVA Garden Bar in St. Louis blends upscale indoor nightlife with a vibrant outdoor oasis at Ballpark Village. As a Host, you will welcome guests, handle reservations, and manage seating with a focus on fast, courteous service.

Required: at least one year in customer service, fluent English, and the ability to read seating charts. You may work nights, weekends, and holidays while delivering a positive guest experience.

Qualifications

• Fluent English required.
• Reading and writing abilities used for reservations and notes.
• Must be able to read, review and understand seating charts.
• Basic mathematical skills used for calculating party sizes and tabs.

Responsibilities

• Answer phones and take messages/reservations.
• Maintain accurate wait times when needed.
• Welcome guests on arrival and bid farewell when they leave.
• Greet guests in a friendly, upbeat manner to ensure satisfaction.
• Communicate effectively with guests and escalate issues to management.
• Coordinate seating to provide fast, courteous service.
• Occasional bussing of tables to expedite seating.
• Anticipate needs for scheduled special parties.

Skills

Customer service

Communication

Reading/Writing

Seating chart literacy

Basic math

Flexibility

Job description

Description

AVA Garden Bar is one of St. Louis’ premier nightlife destinations, offering a unique experience that blends the energy of an upscale indoor nightclub with the vibrant atmosphere of an outdoor oasis. Located in the heart of Ballpark Village, AVA features high-energy entertainment, elevated hospitality, creative programming, and an inviting outdoor space that provides a one-of-a-kind setting for guests.

Host Responsibilities include, but are not limited to:

• Answers the phones and taking messages/reservations.
• Maintaining an accurate wait when necessary.
• Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.
• Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.
• Communicate effectively with all guests.
• Communicate problems to management immediately.
• Coordinate seating arrangements to provide fast and courteous service to guests.
• Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
• Anticipate needs of scheduled special parties.

Host Qualifications

• At least one year of experience with customer service and/or hosting.
• Must speak fluent English, other languages preferred.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company.
• Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.
• Must be able to read, review and understand seating charts.
• Basic mathematical skills are used frequently.
• May be required to work nights, weekends, and/or holidays.

The Host position requires the ability to perform the following:

• Strong ability to provide attention to detail.
• Carrying or lifting items weighing up to 50 pounds.
• Handling objects (including food and utensils), products, speaking over and operating phones.
• Standing, bending, stooping, and kneeling.
• Must be able to stay in one location at either the entrance or exit of the venue for long periods of time and safely/efficiently move about the entire facility.

Compensation: The compensation for this position ranges from $17-$20 per hour

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.