Host And Cashier Restaurant- Full Time, Coastal Craft (Harrah's Atlantic City)

Caesars Entertainment; Atlantic City (NJ); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a prominent gaming brand in Atlantic City, where you will be the face of exceptional service in a vibrant environment. As a key member of our team, you will create memorable experiences for guests by providing warm greetings, maintaining an upbeat attitude, and ensuring satisfaction throughout their visit. Your role will involve building rapport with guests, overseeing service personnel, and ensuring a fun-filled atmosphere. If you are passionate about hospitality and enjoy engaging with people, this is an exciting opportunity to contribute to a leading company dedicated to community and service excellence.

Qualifications

• High school diploma or equivalent required.
• Outstanding public relations skills and an outgoing personality.

Responsibilities

• Provide superior customer service and maintain positive guest interactions.
• Oversee duties performed by Restaurant Service Personnel for efficiency.

Skills

Customer Service Skills

Public Relations Skills

Mathematical Skills

Typing Skills

Education

High School Diploma or Equivalent

Tools

MICROS System

Job description

ESSENTIAL FUNCTIONS:

Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures, and sustains enthusiasm throughout interactions. Creates an atmosphere of luck and celebrates guests' wins. Is ready to serve and well-informed of daily information; builds relationships by greeting guests warmly and friendly. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns. Promotes Caesars Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting. Greets and seats guests immediately with a smile and initiates the "great service experience." Responsible for seating and rotating lines while recognizing and developing rapport with VIPs and AEPs. Performs "satisfaction checks" when not seating guests. Oversees duties performed by Restaurant Service Personnel to ensure fast and efficient turnaround of tables. Entertains guests and creates a fun-filled environment by circulating throughout public areas. Maintains knowledge of all menu items and relevant outlet information. Promotes Harrah's and acts professionally and courteously. Exhibits a positive, outgoing personality. Performs "station" and "side work" checks, voids checks as directed, and assists with administrative duties. May perform non-union restaurant duties as assigned. Able to stand for long periods. Must read and write English. Performs all related duties as assigned.

EDUCATION/SKILLS/EXPERIENCE:

High school diploma or equivalent. Entertainment background or restaurant experience is a plus. Outstanding public relations skills and an outgoing personality. Knowledge of MICROS system preferred. Typing and calculator skills. Prior experience as a cashier in the hospitality industry preferred. Mathematical skills include addition, subtraction, multiplication, and division; ability to make change for guests.

DISCLAIMER:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort, or working conditions associated with the job. Management reserves the right to revise the job or require different tasks when circumstances change (e.g., emergencies, personnel changes, workload, rush jobs, or technical developments).

About us

Caesars Entertainment is a prominent gaming brand in Atlantic City, with resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah's Resort. With over 40 years of success, Caesars is committed to offering exceptional service and memorable experiences. As the largest employer in Atlantic County, Caesars is dedicated to the community and its team members.

Caesars will provide reasonable accommodations for individuals with disabilities or for pregnancy-related conditions, as required by law. Candidates will undergo background checks and pre-employment drug testing where applicable. Caesars is an equal opportunity employer, respecting all characteristics protected by law.