Host (4) - P F Chang's

Paradies Na; Romulus (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in the hospitality industry seeks a Host/Hostess in Romulus, MI. The role includes providing exceptional service, assisting with guest seating, and maintaining a welcoming atmosphere. Ideal candidates are organized, have strong communication skills, and can manage multiple priorities effectively.

Qualifications

• High School diploma or GED required.
• Excellent customer service and communication skills are essential.
• Ability to work independently and as part of a team.

Responsibilities

• Greet guests and maintain seating charts.
• Buss tables, take carryout orders, and assist with cashier duties.
• Ensure compliance with food safety standards.

Skills

Clear communication skills

Customer service skills

Basic math skills

Ability to manage multiple priorities

Ability to lift at least 25 lbs

Education

High School diploma or GED

Job description

The Host is responsible for the daily execution of the Mission Statement, which includes providing First Class Service to both internal and external customers. The Host/Hostess is also responsible for receiving and seating guests and performing various tasks within a restaurant, such as ringing up orders, refilling beverages, setting tables, and cleaning eating/serving areas.

Duties and Responsibilities:

• Exceed First Class Service standards with every guest, business partner, and peer.
• Greet every guest with a friendly smile and positive attitude.
• Maintain consistent attention at the restaurant entrance, welcoming all guests with a smile and appropriate greeting according to company standards.
• Respond appropriately to guest concerns.
• Buss tables, take carryout orders, and restock the display case.
• Maintain and use seating charts for station rotation.
• Record guest seating times consistently to provide high-quality service.
• Seat guests and present the menu.
• Communicate with wait staff and other restaurant personnel to ensure a positive guest experience.
• Perform cashier and/or bus person duties, including cashing out guests.
• Answer phones and guest questions.
• Maintain a clean, organized work environment free of safety hazards, including sweeping and mopping as needed.
• Ensure compliance with all relevant local, state, and federal laws and regulations, including food safety standards.
• Perform other duties as assigned.

Position Qualifications:

• High School diploma or GED.
• Ability to organize and manage multiple priorities.
• Clear and concise communication skills with team members, managers, and guests.
• Basic math skills and ability to handle money and operate a point of sale system.
• Ability to work independently and as part of a team.
• Capable of working unsupervised for extended periods and demonstrating good judgment with guests.
• Flexibility to work various shifts in a 7/365 team-oriented environment.
• Excellent customer service and communication skills.
• Self-starter with the ability to prioritize and handle multiple tasks simultaneously.
• Adaptability to changing priorities and unexpected situations.
• Ability to lift at least 25 lbs, stand, bend, reach, climb ladders, and walk long distances.
• Ability to work in environments with varying temperatures and for long periods.

Additional Sections:

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.