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ViziRecruiter,LLC.; Joliet (IL); On-site; USD 28,000 - 35,000; Full time

Job summary

ViziRecruiter, LLC. is seeking a Guest Service team member in Joliet, IL to provide outstanding customer service in an exciting hospitality environment. Primary responsibilities include greeting guests, conducting point of sales transactions accurately, and ensuring a positive guest experience.

The ideal candidate will have a high school diploma, relevant experience in food service, and strong communication skills. This role requires the ability to work in a fast-paced environment and maintain a professional appearance at all times.

Qualifications

• Must have a cash handling experience in a high volume operation.
• Excellent verbal and written communication skills required.
• Ability to read and write in English.

Responsibilities

• Greet and seat guests and conduct point of sales transactions.
• Maintain a professional appearance at all times.
• Answer phone calls and assist guests with inquiries.

Skills

Customer service

Communication

Cash handling

Food service knowledge

Education

High school diploma or equivalent

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co‑workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Responsibilities

SUMMARY: Greet and seat guests and conduct point of sales transactions, assuring all transactions are correctly entered. Balancing cash drawer and maintain work area.

ESSENTIAL DUTIES AND RESPONSIBILITIES: This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.

• Maintain a professional appearance at all times, clean and well groomed as per standard.
• Know and adhere to all pertinent company and department policies and procedures.
• Store and maintain all equipment in proper fashion.
• Greet guests as per standard.
• Answer phone calls and use proper etiquette per standards.
• Enter all POS transaction accordingly.
• Set up and maintain work area per standard.
• Exhibit a good attitude toward guests and fellow cast members.
• Answer all guest questions.
• Organize all paperwork.
• Explain menu to guests.
• Assist others in the buffet when needed or directed.
• Must maintain ongoing awareness of safety and needs to respond to emergencies accordingly
• Required standing and walking for extended periods of time
• Other duties as assigned.

ADDITIONAL DUTIES/JOB DIMENSIONS: Regular attendance in conformance with the standards, which may be established by Hollywood from time to time, is essential to the successful performance of this position. Team members with irregular attendance will be subject to Hollywood disciplinary action procedures up to and including termination of employment. Due to the cyclical nature of the hospitality/entertainment industry, team members may be required to work varying‑schedules to reflect the business needs of the property.

Requirements

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: High school diploma or equivalent is required along with knowledge of food service preferred. Cashiering experience in a high volume operation is necessary. Must have excellent communication skills both verbal and written. Must understand and speak the English language.

LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other cast members of the organization. Must be able to read and write in English and have good verbal communicating skills.

REASONING ABILITY: Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS: The physical demands described here are representatives of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to talk and hear. The team member frequently is required to stand and walk. The team member is occasionally required to sit; reach with hands and arms; stoop, kneel, and crouch. The team member must occasionally lift and/or move up to 50 pounds. The team member requires manual dexterity to operate all necessary equipment. Specific vision abilities required by this job include close vision and distance.

WORK ENVIRONMENT: Good working conditions. Exposure to noisy environment. Climate controlled atmosphere.