Host

Justin Thompson Restaurant Group; Tulsa (OK); On-site; USD 25,000 - 35,000; Part time

Job summary

Justin Thompson Restaurant Group in Tulsa, Oklahoma, is seeking enthusiastic Hosts to create first and last impressions for guests. Responsibilities include greeting guests, managing reservations, and ensuring cleanliness within the dining area.

The perfect candidate will have at least 1 year of customer service experience, be able to communicate effectively, and demonstrate a passion for hospitality. Join us to help foster a welcoming dining experience!

Qualifications

• Must be 16 years of age or older.
• At least 1 year of experience in front of house operations or customer service.
• Ability to work in a standing position for long periods, up to 5 hours.

Responsibilities

• Greet guests quickly and with a smile.
• Take reservation information accurately.
• Track the workload of Servers on the dining room floor.
• Maintain cleanliness of restrooms and dining room.

Skills

Customer service

Phone etiquette

Basic math

Job description

Summary of Position

As a Host, you are the first and last impression guests have of JTR Group. Hosts greet guests at the front door and seat them in the dining room. Hosts must be able to take accurate and complete information from guests in person and over the phone while handling multiple tasks simultaneously. Phone etiquette and general friendliness are required, as well as a genuine enjoyment of interacting with people.

Duties & Responsibilities

• Follow all JTR Group policies and procedures
• Greet guests quickly and with a smile, noting guests’ names
• Engage guests about who we are and what we offer
• Provide guests with information regarding food and beverages
• Take down reservation information and operate table management software quickly, accurately, and efficiently
• Answer the phone promptly with a friendly demeanor
• Communicate vital information regarding reservations and requests to Management
• Track and manage the workload of Servers on the dining room floor, ensuring appropriate pacing and covers
• Maintain restrooms and dining room cleanliness during the course of service
• Notify Management when supplies are low
• Help buss dirty tables and reset them for incoming reservations
• Respond to guest complaints with tact and poise, communicate issues with the Manager on Duty
• All other tasks/duties assigned

Qualifications

• Be 16 years of age or older
• Be able to communicate respectfully and honestly with others, including all staff
• Have knowledge of service, food, and beverage with at least 1 year of experience in front of house operations (or 1 year of customer service experience)
• Be able to do basic math calculations
• Have the ability to work in a standing position for long periods of time, up to 5 hours

Personality Considerations

• Focus on service, quality, and hospitality
• Great guest and employee relations
• Demonstrated creativity and forward-thinking
• Self-motivated
• Confident
• Team-oriented
• Ambition to grow within the company
• Desire for continued education and growth
• Kind
• Honest
• Trustworthy
• Respectful