HOST

Marketplace Grill; Springdale (AR); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a vibrant restaurant as a Host, where you will be the welcoming face for guests. Your role includes greeting patrons, managing seating, and ensuring a positive dining experience through excellent service and communication skills. This position requires multitasking and the ability to work well under pressure in a dynamic environment.

Qualifications

• Excellent written and verbal communication skills.
• Energetic and motivational guest service skills.

Responsibilities

• Greet and seat guests.
• Maintain awareness of floor operations.
• Provide first-class guest service at all times.

Skills

Communication

Guest Service

Multitasking

Job description

Join to apply for the HOST role at Marketplace Grill

Position Summary

The host position is usually the "face" of the restaurant and is a vital part of establishing a positive guest bond with new and returning guests. A welcoming smile, a sincere greeting, and a calm, professional personality are essential in setting guest expectations for each visit.

Responsibilities

1. Greet and seat guests.
2. Maintain awareness of floor operations and estimate table progression to provide accurate waiting times.
3. Maintain an accurate and fair seating system.
4. Communicate specific guest requirements to managers or other personnel as needed.
5. Answer telephone calls; provide required information to callers and forward calls to appropriate recipients.
6. Answer typical questions such as menu item descriptions, price ranges, history, names of personnel, directions, hours, etc.
7. Thank departing guests for their patronage.

Additional Responsibilities

• Perform assigned side works such as cleaning surfaces, stocking station with menus, mints, crayons, business cards, etc.
• Circulate among guests and gather feedback.
• Assist with to-go orders and participate in other restaurant activities.
• Provide first-class guest service at all times.
• Adhere to all restaurant policies and procedures.

Qualifications

• Excellent written and verbal communication skills.
• Energetic, enthusiastic, and motivational guest service skills.
• Ability to multitask, work well under pressure, and establish positive rapport with diverse personalities.
• Team player with good communication skills in person and on the telephone.

Physical and Environmental Requirements

• Occasional bending, kneeling, and lifting up to 50 lbs.
• Frequent standing and walking.
• Ability to work in indoor and outdoor environments with moderate to high noise levels.
• Ability to work in a standing position for extended periods.

This job description is a general guideline and not a legally binding contract. The employer reserves the right to amend or change duties as needed.