Host

El Encanto, A Belmond Hotel; Santa Barbara (CA); On-site; Full time

Job summary

Join a leading hotel as a Host, where you'll deliver exceptional service and create memorable dining experiences. This entry-level position offers opportunities for skill development in a luxurious environment. Enjoy comprehensive benefits and a supportive culture focused on growth.

Benefits

Medical, Dental, and Vision Coverage

401(k) with Company Matching

Paid Time Off

Free Cafeteria Meals

Discounts on Food and Beverages

Complimentary Accommodation at Belmond Hotels

Qualifications

• Ensure a positive guest experience and organized service flow.
• Thorough menu knowledge and ability to take reservations.
• Participate in staff roll call briefing.

Responsibilities

• Deliver exceptional service and culinary experiences.
• Monitor cleanliness and organize guest areas.
• Communicate relevant information across departments.

Skills

Customer Service

Communication

Organizational Skills

Knowledge of Restaurant Operations

Job description

2 days ago Be among the first 25 applicants

Direct message the job poster from El Encanto, A Belmond Hotel

People & Culture | Elevating Employee Value | Explored 140+ Destinations Across 6 Continents

Description

El Encanto, A Belmond Hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows, terraced grounds featuring seven acres of gloriously landscaped gardens with sweeping views of Santa Barbara and the Pacific Ocean. Original architectural features have been lovingly restored, including the historic, trellis-lined Arbor and Lily Pond. Modern additions to the expansive outdoor zero-edge pool and a new, beautifully appointed boutique spa enhance the journey for today’s luxury-seeking guest. With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.

As a Host at El Encanto, A Belmond Hotel, you are part of a team that shapes the culinary experience of our guests. In this role, you will master the art of delivering exceptional service and gastronomic and beverage experience. The ultimate goal is to provide excellent customer service and a pleasant dining experience to our guests. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.

Requirements

· Highest standard of ensuring a positive guest experience and an organized service flow.

· Knowledge of restaurant operation and offerings.

· Assist in ensuring proper table settings, monitor general cleanliness of the guest areas ensuring aisles and walkways are kept clear.

· Knowledge of hotel history and statistics, and all daily meeting/events and location.

· Know all in-house VIP guests, daily specials, and wines by the glass

· Follow schedule, side work and station assignments.

· Thorough menu knowledge

· Follow complete SOP details

· Points of service details

· Take reservations

· Respond to guest requests

· Participate in shift staff roll call briefing.

· Completes assigned side work; Opening/running/closing

· Use utilities and resources in a responsible manner to control wastage.

· Communicate relevant information to the department, your line manager and across departments, as appropriate.

· Comply with safe working practices, Health and Safety policy and ensure accidents/defects are reported immediately.

· Attend learning and development courses and complete eLearning modules, as required.

· Demonstrate and be a role model of Belmond’s core values of Care, Confidence, Curiosity, and Community.

At El Encanto, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks, and benefits including:

Medical, Dental, and Vision coverage. In addition, the company pays for basic life and AD&D as well as short-term disability. Team members can choose additional coverage to include voluntary life/AD&D, spouse life/AD&D, dependent life, critical care, hospital indemnity, accident, and flexible spending.

The Company offers paid time off, sick pay, a 401(k) program with company matching, and an employee assistance program. Team members also enjoy free cafeteria meals and discounts on food and beverages, spa treatments, and retail boutique items.

The Discovering Belmond program offers complimentary accommodation for team members while on leisure travel outside their region at any Belmond hotel. It also provides food and beverages at a discounted rate. In addition to the complimentary offerings, discounted rates are available for safaris, trains, and cruises.

We strive to create an environment where our employees can personally and professionally thrive. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

This is your moment. Apply today!

https://careers.belmond.com

The Belmond & LVMH Family

El Encanto is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.

Compensation is $19 per hour

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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