Host

Haidilao Hot Pot; San Diego (CA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Employee dining discount

On-site staff meal

Medical insurance (full-time)

Birthday gift

Job summary

Haidilao Hot Pot in San Diego seeks a friendly Host/Hostess to welcome guests and manage seating with precision. You will maintain a positive first impression, handle waitlists, and guide guests to tables while answering questions and coordinating with servers.

Ideal candidates have a high school diploma, a California Food Handler Certificate, and strong English communication skills. Mandarin and Spanish are a plus. This role offers on-site work with a fast-paced, team-based environment.

Qualifications

• High school diploma or equivalent required.
• California Food Handler Certificate required.
• Previous host experience is preferred.
• Fluent in English; Mandarin and Spanish are advantageous.

Responsibilities

• Greet guests with an enthusiastic welcome and polite goodbye.
• Manage waitlists, record party details and estimate wait times.
• Provide menus and answer initial questions for guests.
• Direct guests to seating, maintain front-of-house cleanliness and crowd flow.
• Handle reservations and respond to guest inquiries.
• Support team to ensure smooth service and guest satisfaction.

Skills

Guest greeting

Customer service

Communication

Teamwork

Education

High school diploma or equivalent

California Food Handler Certificate

Host experience preferred

Job description

Benefits:

• Provides employees discounts to dine at all 1500+ Haidilao Hot Pot locations globally
• Provides on-site staff meal
• Provides medical insurance to qualified full-time employees
• Provides 401k match to qualified employees
• Provides Birthday gift and celebration

Host/Hostess responsibilities include greeting guests, providing accurate wait times. For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure.

Physical Requirements:

• Ability to lift, carry, deliver and/or serve items weighing up to 20-40 pounds throughout an 6-8 hour shift
• Ability to stand and walk continually throughout an 6-8 hour shift
• Ability to serve needs of guest through verbal face-to-face interactions.
• Ability to bend, stoop and reach for products and items
• Ability to work to various temperature environment, for example low temperature in the refrigerator and high temperature in the cooking area
• Ability to work in loud areas, for example, the music for special performance
• Ability to attend work as scheduled, working various schedules and shifts throughout normal business hours

Education & Qualifications:

• High school diploma, or equivalent work experience.
• California Food Handler Certificate
• Previous host experience is preferred
• Fluent in English / Preferred languages: Mandarin and Spanish

Responsibilities:

• Able to acknowledge the guest with an enthusiastic welcome and sincere goodbye.
• Prepares/maintains a list of guests waiting to be Records guest name and number of guests in party. Provides estimate of waiting time. Notifies party when table comes available.
• Providing guests with menus and answering any initial questions.
• Responsible for crowd control at the door, managing proper seating rotation, and maintaining cleanliness in the front
• Responding to complaints and helping to resolve them.
• Seating guests at tables or in waiting areas.
• Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
• Position requires a high amount of courteous and professional communication with guests, managers, and fellow employees on the telephone or in face-to-face conversations.
• Engaging with guests to ensure they're happy with food and service.
• Answering phone calls, taking reservations and answering questions.
• Completes weekly maintenance duties, opening side work, and sets up the restaurant prior to opening.
• Work as a team, assisting all guests’ and team members’ needs and inquiries.
• Performs other related duties as assigned.

Benefits:

• Provides employees discounts to dine at all 1400+ Haidilao Hot Pot locations globally
• Provides on-site staff meal
• Provides medical insurance to qualified full-time employees
• Provides Birthday gift and celebration

Requirements:

• Thrive in a fast-paced environment with a focus on teamwork!
• Hardworking, professional dedication, strong interpersonal communication skills, and strong teamwork spirit
• Obtain the California Food Handler Certificate

Founded in 1994, Haidilao has become an internationally renowned hotpot brand and catering giant with over 20 years' development.
By the end of June 30, 2020, Haidilao had opened 935 chain restaurants in China, Singapore, the U.S., South Korea, Japan, Canada, the United Kingdom, Malaysia, Vietnam, Indonesia, and Australia.
Over the years, Haidilao has withstood the challenges of the market as well as customers, and has successfully forged a quality hot pot brand that has earned a reputation for itself. Haidilao combines kinds of characteristics of hot pot in many places of China. As a large-scale chain catering enterprise with operations all over the world, Haidilao adheres to integrity in business. It gives the highest priority to continuously improving the quality and safety of its food products, providing more thoughtful services to its customers while delivering healthier, safer and more nutritious food.