Shift Leader

Haidilao Hot Pot; Duluth (GA); On-site; USD 16,531,000 - 24,797,000; Full time

Benefits offered by this job

Employee discounts

On-site staff meal

Medical insurance

401k match

Birthday gift

Job summary

Haidilao in Duluth is seeking a Shift Leader to be cross-trained across crew roles and supervise execution, while aiding in onboarding and training. The position collaborates with the Restaurant Management Team to align with the business plan and guest experience.

The role emphasizes a positive attitude, superior guest service, and teamwork, with responsibilities spanning supervision, training, and ensuring consistent service standards.

Qualifications

• Hardworking with professional dedication.
• Strong interpersonal communication skills.
• Teamwork mindset and collaboration.
• Experience in restaurant or customer service preferred.

Responsibilities

• Greet guests with a friendly, outgoing attitude and provide excellent service.
• Supervise crew members and assist with orientation and training.
• Ensure quality product and fast, friendly service to guests.
• Notify General Manager of issues or complaints from customers or staff.
• Engage guests at tables to ensure service standards are met.
• Share knowledge to promote teamwork and operational success.
• Coordinate cash handling policies and procedures.

Skills

Interpersonal communication

Teamwork

Customer service

Positive attitude

Education

High school diploma

Food Handler Certificate

Job description

Benefits:

• Provides employees discounts to dine at all 1500+ Haidilao Hot Pot locations globally
• Provides on-site staff meal
• Provides medical insurance to qualified full-time employees
• Provides 401k match to qualified employees
• Provides Birthday gift and celebration

JOB SUMMARY:

A shift leader will be required to be cross trained in all crew level job positions and maintain a working knowledge to supervise the execution of these positions and to aid in the orientation and training of new team members to these positions. The Shift Leader works with the Restaurant Management Team to ensure all activities are consistent with and support the restaurant’s business plan.

DUTIES/RESPONSIBILITIES:

• Must have an outgoing and positive attitude in dealing with guests.
• Carry a friendly, energetic, personable demeanor and have a passion for great customer service, with a customer-first and quality-focused mentality.
• Ensure that we provide a quality product to all guests with quick and friendly service.
• Ensure to immediately notify the General Manager of all issues or complaints from customer and staff
• Ensure guest engagement. Checks on Guests at the table to ensure our service and enjoyment standards are delivered.
• Share your knowledge with others to encourage and champion teamwork and operational success
• Build brand dedication through outstanding service
• Coordinate all cash handling policies and procedures
• Respond quickly and effectively to all emergency situations
• Coach in the moment when standards are not being met and celebrate when they are
• Be encouraging of your team even with the seas are rough. Help where you are best needed and celebrate successes
• Mentor the general staff in the absence of Shift Manager
• Ensures shift staffing is correct and takes corrective action as necessary.
• Must be willing to assist all other positions when necessary.
• Performs other related duties as assigned.

Required Skills/Abilities:

• 0 - 3 years of server, cashier, line cook, prep cook or combination of experience in a restaurant or customer service establishment.
• Hardworking, professional dedication, strong interpersonal communication skills, and strong teamwork spirit

Education / Qualifications:

• High school diploma, or equivalent work experience.
• Previous experience or working knowledge of restaurant operations
• Food Handler Certificate as required by local standard
• Fluent in English / Preferred languages: Mandarin and Spanish

Physical Requirements:

• Ability to lift, carry, deliver and/or serve items weighing up to 20-40 pounds throughout an eight-hour shift
• Ability to balance serving tray when transferring for food order
• Ability to stand and walk continually throughout an 6-8 hours shift
• Ability to bend, stoop and reach for products and items
• Ability to work to various temperature environment, for example low temperature in the refrigerator and high temperature in the cooking area
• Ability to clean and maintain station in practicing good safety and sanitation
• Ability to work in loud areas, for example, the music for special performance and/or loud noise from the dishwasher machine
• Ability to attend work as scheduled, working various schedules and shifts throughout normal business hours
• Ability to meet the needs of the restaurant and support hours of operation.

Founded in 1994, Haidilao has become an internationally renowned hotpot brand and catering giant with over 20 years' development.
By the end of June 30, 2020, Haidilao had opened 935 chain restaurants in China, Singapore, the U.S., South Korea, Japan, Canada, the United Kingdom, Malaysia, Vietnam, Indonesia, and Australia.
Over the years, Haidilao has withstood the challenges of the market as well as customers, and has successfully forged a quality hot pot brand that has earned a reputation for itself. Haidilao combines kinds of characteristics of hot pot in many places of China. As a large-scale chain catering enterprise with operations all over the world, Haidilao adheres to integrity in business. It gives the highest priority to continuously improving the quality and safety of its food products, providing more thoughtful services to its customers while delivering healthier, safer and more nutritious food.