Shift Leader - Guest-First Restaurant Supervisor

Workstream; Duluth (GA); On-site; USD 16,531,000 - 24,797,000; Full time

Benefits offered by this job

Employee discounts

On-site staff meal

Medical insurance

401k match

Birthday gift

Job summary

Haidilao in Duluth is seeking a Shift Leader to be cross-trained across crew roles and supervise execution, while aiding in onboarding and training. The position collaborates with the Restaurant Management Team to align with the business plan and guest experience.

The role emphasizes a positive attitude, superior guest service, and teamwork, with responsibilities spanning supervision, training, and ensuring consistent service standards.

Qualifications

• Hardworking with professional dedication.
• Strong interpersonal communication skills.
• Teamwork mindset and collaboration.
• Experience in restaurant or customer service preferred.

Responsibilities

• Greet guests with a friendly, outgoing attitude and provide excellent service.
• Supervise crew members and assist with orientation and training.
• Ensure quality product and fast, friendly service to guests.
• Notify General Manager of issues or complaints from customers or staff.
• Engage guests at tables to ensure service standards are met.
• Share knowledge to promote teamwork and operational success.
• Coordinate cash handling policies and procedures.

Skills

Interpersonal communication

Teamwork

Customer service

Positive attitude

Education

High school diploma

Food Handler Certificate

Job description

Haidilao in Duluth is seeking a Shift Leader to be cross-trained across crew roles and supervise execution, while aiding in onboarding and training. The position collaborates with the Restaurant Management Team to align with the business plan and guest experience.

The role emphasizes a positive attitude, superior guest service, and teamwork, with responsibilities spanning supervision, training, and ensuring consistent service standards.