Host

SSP; Richmond (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading company in the hospitality industry as a Host / Hostess. You will be the first point of contact for guests, ensuring they feel welcome and providing exceptional service. The role involves greeting guests, managing seating arrangements, and assisting with customer inquiries. Ideal candidates will have strong communication skills and a background in customer service. Enjoy a unique work environment and opportunities for growth.

Benefits

Free Employee Parking

Comprehensive Benefits after one year

Employee Meal Plan

Qualifications

• Minimum 6 months' experience in retail or food service.
• Ability to read, speak, and understand English.

Responsibilities

• Greet guests in a courteous manner and escort them to tables.
• Present menus and answer questions regarding food and service.
• Ensure complete guest satisfaction.

Skills

Communication

Customer Service

Mathematical Skills

Education

High School Diploma

Job description

19.34 / hour (External) - $22.75 / hour (Internal)

Free Employee Parking

Comprehensive Benefits after one year

Employee Meal Plan

At SSP Canada, we operate several restaurants at the Vancouver International Airport, including Whistler Taphouse & Grill, Lift Bar and Grill, Urban Crave, Sal y Limon, El Chiquito and more. We take pride in delivering exceptional service and offering a diverse range of culinary experiences to our guests.

At SSP, our Host / Hostess position is often the first face our guests see when they enter our restaurant. Our Hosts / Hostesses are experts at several things :

Making our guests feel at home from the moment they walk in

Having warm, friendly smiles

Respecting our customers

Ability to answer questions about our restaurant and the airport

If you're looking for a place where you will meet hundreds of new people daily and make them feel welcome, come check us out! We have a unique work environment that you'll only experience at SSP America!

Here are some things you can expect as a Host / Hostess :

Greet all guests in a courteous and professional manner and escort them to their table

Seat guests and maintain organization and flow in restaurant (rotating tables assigned by server)

Assist guests with children and special needs, as required

Present menus, answer questions and offer suggestions regarding food and service

Inform servers and management of special needs and / or potential problems with guests

Clear and reset counters or tables at conclusion of each course

Ensure complete guest satisfaction

Thank guests for their patronage upon exiting the restaurant

Skills and Requirements :

Making our guests feel at home from the moment they walk in

Having warm, friendly smiles

Minimum 6 months' experience working in retail or food service environment

High school diploma preferred

Verbal and written communication

Ability to read, speak, and understand the English language in order to communicate with guests and take orders

Experience in dealing with problems involving customer service

Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, etc.

Food handlers permit as required by law

Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation.

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