Host

The Friendly Toast; Cambridge (MA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

40 hours of sick time each year

Paid Time Off after 1 year

Health and dental benefits

401k plan with Employer Match

Employee Discounts and Meals

Flexible Schedule

Job summary

A vibrant brunch restaurant in Cambridge is seeking a friendly and enthusiastic Ambassador (host) to be the first point of contact for guests. You will create a welcoming atmosphere, greet and seat customers, and ensure their satisfaction. The ideal candidate will have excellent communication skills, the ability to work under pressure, and a passion for food. This position offers various benefits including paid time off and flexible schedules.

Responsibilities

• Greets and seats guests and informs them of specials.
• Strives to exceed guests' expectations.
• Takes names on a waiting list.
• Observes tables and keeps track of clean, dirty, occupied tables.
• Interacts with guests to ensure a positive dining experience.

Skills

Excellent communication and interpersonal skills

Ability to work in a fast-paced environment

Strong attention to detail

Flexibility to work weekends and holidays

Passion for food

Job description

Overview

The Friendly Toast is a unique “all day brunch and bar” restaurant with an eclectic, scratch-made menu. While we may have a passion for mimosas and tots, we prioritize people and community over all else. We pride ourselves on our safe and healthy workplace and our "come as you are" mentality.

The Friendly Toast is seeking a friendly and enthusiastic Ambassador (host) to join our team. As a Toast ambassador, you will be the first point of contact for our guests and responsible for creating a welcoming and pleasant atmosphere for our customers.

Requirements

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Strong attention to detail and ability to problem-solve on the fly
• Flexibility to work weekends and holidays as needed
• A passion for food and willingness to learn about our menu offerings
• Reliable and punctual

Toast Perks

• 40 hours of sick time each year
• Paid Time Off after 1 year of full-time employment
• Time and a half on designated holidays
• Health and dental benefits for full-time team members
• Other supplementary benefits available
• 401k plan options with Employer Match
• Flexible Schedule
• Employee Discounts and Meals
• Referral Program

Major Responsibilities

• Greets and seats guests, presents menus to guests, informs them of specials.
• All guests must be treated in a manner to ensure their complete satisfaction. Always strive to exceed our guests’ expectations.
• Take names on a waiting list.
• Run the floor plan board.
• Observes tables and keep track of clean, dirty and occupied tables.
• Takes guest information and quotes wait times to guests accurately when tables are not immediately available.
• Cleans, organizes and stocks menus at host area.
• Answers phone and answers questions concerning the menu and restaurant.
• Interacts with guests in and as they leave the restaurant to ensure positive dining experience.
• May be required to fill to go orders, if applicable.
• Maintain restrooms throughout shift.
• Other duties as directed.

Working Conditions

• Position requires prolonged standing, bending, stooping, twisting, lifting products and supplies weighing 45 pounds, and repetitive hand and wrist motion.
• Work with hot, cold, and hazardous equipment as well as operating phones, computers/iPads, printers, and other office equipment.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The Friendly Toast is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.