Host

Cooper's Hawk Winery and Restaurants; Orlando (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Prescription Coverage

Dental Insurance

Vision Insurance

Telemedicine

Wellness Program

401(k) Plan

FSA Health & Dependent Care

Team Incentives

Early Pay

Flexible Scheduling

Paid Time Off

Assistance Program

Wine Education

Career Growth Plan

Milestones Recognition

Employee Discounts

Job summary

Cooper’s Hawk Winery and Restaurants in Orlando seeks a welcoming Host to greet guests, handle reservations, and escort guests to their tables. You will use professional phone skills to answer inquiries and guide guests through our dining experience with wine knowledge.

The role emphasizes teamwork, flexibility, and a passion for hospitality in a fast-paced restaurant environment. Benefits and growth opportunities accompany competitive pay.

Qualifications

• Must reflect Cooper’s Hawk values.
• Must be at least 18 years old.
• Thrives in a team-based environment.
• Has a passion for guest service and hospitality.
• Ability to multi-task and work calmly in a fast-paced environment.
• Ability to lift up to 40 lbs.
• Ability to stand and walk up to 10 hours per shift.
• Must work flexible shifts, including weekends and some holidays.
• Must be able to read, write and understand English.

Responsibilities

• Greet guests with hospitality and friendliness.
• Answer guest calls with professional phone skills.
• Educate guests about food and wine and escort to tables.
• Supervise dining room flow to maximize seating and service.
• Manage special seating requests in line with availability.
• Assist servers and service staff as needed.
• Complete necessary side work during non-busy hours.
• Maintain professional relationships with managers and team members.

Skills

Hospitality

Phone Etiquette

Guest Service

Team Player

English Proficiency

Job description

The Cooper’s Hawk Host provides the initial greeting to our Guests by assisting with reservations, seating, and escorting Guests to their table. Excellent communication among the Host team is essential to ensure a positive experience for our Cooper’s Hawk Guests.

What You’ll Get

• Incredible Discounts:
  • 50% Dining and Carryout
  • 40% Retail Wine
  • 20% Retail and Private Events
  • Monthly Complimentary Wine Tasting for Two
• Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program
• Company Matching 401(k) Retirement Savings Plan
• Flexible Savings Accounts- Health and Dependent Care
• Highly Competitive Pay plus Team Member Incentives & Rewards
• Pay Access before Pay Day
• Flexible Schedules
• Paid Time Off
• Access to Team Member Relief Program
• Employee Assistance Program, providing mental health, legal and financial counseling.
• “Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services
• Employee Referral Bonus Program
• Wine and Culinary Education
• Career GrowthFlight Plan
• Milestones Recognition Program

What You’ll Do

• Greet all Guests with hospitality and friendliness.
• Execute professional and informed phone skills when answering guest phone calls/inquiries
• Engage with Guests and answer questions about food, wine, and facilities in a friendly, helpful manner; educate Guest on Barrel Reserve wine while escorting to the table
• Supervise the operation of the dining room during meal service periods, adjusting guest seating flow to ensure great execution and maximize traffic
• Manage special seating requests of guests consistent with table availability
• Assists with the duties of Servers and Service Assistants as needed to maintain service effectiveness and efficiency
• Complete necessary side work during non-busy hours
• Maintain professional relationships and actively communicate with all Managers and Team Members to ensure an exceptional guest experience
• Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift or closing in accordance with company guidelines
• Maintain a professional image at all times by adhering to all appearance and behavior guidelines in the employee handbook
• Perform other duties as assigned

What You’ll Need

• Must represent Cooper’s Hawk Values
• Must be at least 18 years of age
• An individual that thrives in a team-based environment
• Has a passion for guest service and hospitality-focused
• Ability to multi-task and work calmly and effectively under pressure, in a fast-paced environment
• Ability to lift and carry up to 40 lbs.
• Ability to stand and walk up to 10 hours per shift
• Ability to exert fast-paced mobility for periods of up to 6 hours in length
• Ability to perform essential functions to Cooper’s Hawk standards with reasonable accommodation
• Ability to work flexible shifts and schedules, inclusive of weekends and some holidays
• Must be able to read, write and understand English

Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.

Cooper’s Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.

About Us

Cooper's Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar and private event space, offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine...the Cooper's Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we've brought the Napa Valley experience to our guests and Wine Club members, and now, with Piccolo Buco by Cooper’s Hawk, we’re bringing the vibrant flavors of Rome to them as well. Together, we’re creating a lifestyle brand like no other.