Host

Cooper's Hawk Winery and Restaurants; Kildeer (IL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

50% Dining discount

40% Wine discount

Medical benefits

401(k) Matching

Flexible schedules

Paid Time Off

Job summary

Cooper's Hawk Winery and Restaurants is seeking a Host to greet Guests, manage reservations and seating, and escort Guests to their tables with warm hospitality. The role requires strong communication, the ability to multi-task, and a friendly, professional demeanor.

The Host will answer inquiries by phone, educate Guests on our Barrel Reserve wine, and support dining room operations to ensure a smooth service experience. 18+ and English literacy are required.

Qualifications

• Must represent Cooper’s Hawk Values.
• Must be at least 18 years of age.
• Ability to multi-task and work calmly and effectively under pressure in a fast-paced environment.
• Must be able to read, write and understand English.

Responsibilities

• Greet all Guests with hospitality and friendliness.
• Answer guest phone calls/inquiries with professional and informed skills.
• Engage with Guests about food, wine, and facilities; educate on Barrel Reserve wine and escort to table.
• Supervise dining room during service; adjust seating flow for great execution and traffic.
• Manage special seating requests based on table availability.
• Assist servers and service assistants as needed for efficiency.
• Complete necessary side work during non-busy hours.
• Maintain relationships with Managers and Team Members for exceptional guest experience.
• Follow checklists and SOPs to prepare work areas for opening, mid-shift, and closing.
• Maintain professional appearance and behavior as per handbook.
• Perform other duties as assigned.

Skills

Guest service

Phone skills

Teamwork

Communication

Hospitality focus

Job description

The Cooper’s Hawk Host provides the initial greeting to our Guests by assisting with reservations, seating, and escorting Guests to their table. Excellent communication among the Host team is essential to ensure a positive experience for our Cooper’s Hawk Guests.

Pay Range: $15 - 18 per hour. Pay offered determined by skills, qualifications and experience.

What You’ll Get

• Incredible Discounts:
  • 50% Dining and Carryout
  • 40% Retail Wine
  • 20% Retail and Private Events
  • Monthly Complimentary Wine Tasting for Two
• Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program
• Company Matching 401(k) Retirement Savings Plan
• Flexible Savings Accounts- Health and Dependent Care
• Highly Competitive Pay plus Team Member Incentives & Rewards
• Pay Access before Pay Day
• Flexible Schedules
• Paid Time Off
• Access to Team Member Relief Program
• Employee Assistance Program, providing mental health, legal and financial counseling.
• “Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services
• Employee Referral Bonus Program
• Wine and Culinary Education
• Career Growth Flight Plan
• Milestones Recognition Program

Please visit the benefits section in our Cooper's Hawk career site for more detailed benefits information.

What You’ll Do

• Greet all Guests with hospitality and friendliness.
• Execute professional and informed phone skills when answering guest phone calls/inquiries
• Engage with Guests and answer questions about food, wine, and facilities in a friendly, helpful manner; educate Guest on Barrel Reserve wine while escorting to the table
• Supervise the operation of the dining room during meal service periods, adjusting guest seating flow to ensure great execution and maximize traffic
• Manage special seating requests of guests consistent with table availability
• Assists with the duties of Servers and Service Assistants as needed to maintain service effectiveness and efficiency
• Complete necessary side work during non-busy hours
• Maintain professional relationships and actively communicate with all Managers and Team Members to ensure an exceptional guest experience
• Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift or closing in accordance with company guidelines
• Maintain a professional image at all times by adhering to all appearance and behavior guidelines in the employee handbook
• Perform other duties as assigned

What You’ll Need

• Must represent Cooper’s Hawk Values
• Must be at least 18 years of age
• An individual that thrives in a team-based environment
• Has a passion for guest service and hospitality-focused
• Ability to multi-task and work calmly and effectively under pressure, in a fast-paced environment
• Ability to lift and carry up to 40 lbs.
• Ability to stand and walk up to 10 hours per shift
• Ability to exert fast-paced mobility for periods of up to 6 hours in length
• Ability to perform essential functions to Cooper’s Hawk standards with reasonable accommodation
• Ability to work flexible shifts and schedules, inclusive of weekends and some holidays
• Must be able to read, write and understand English

Cooper’s Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.

About Us

Cooper's Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar and private event space, offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine...the Cooper's Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we've brought the Napa Valley experience to our guests and Wine Club members, and now, with Piccolo Buco by Cooper’s Hawk, we’re bringing the vibrant flavors of Rome to them as well. Together, we’re creating a lifestyle brand like no other.