Host

Talk of the Town Restaurant Group; Orlando (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

Holidays Off

PTO & Flexible Schedule

Restaurant Discounts

Employee Recognition

Direct Deposit

Charity Program

Family Culture

Job summary

Talk of the Town Restaurant Group in Orlando, FL, is seeking a Dining Room Supervisor to oversee dining room and hostess operations, ensuring 5-star service and seamless guest experiences. You will lead servers, coordinate reservations, and uphold Talk of The Town service standards in a fast-paced fine dining environment.

Applicants should have two years of fine dining experience, strong communication, and teamwork.

Qualifications

• Knowledge of dining operations and service standards.
• Ability to deliver high levels of customer service in a fast-paced environment.
• Excellent communication and collaboration with team members.

Responsibilities

• Provide leadership and oversight of dining room servers and host/hostess.
• Support dining management in training on fine dining guidelines and reservation etiquette.
• Ensure cleanliness and proper opening/closing of the host stand.
• Ensure proper attire/uniform for team members.
• Assign servers to reservation floor plan.
• Attend pre-meal meetings and assist during dinner service.
• Handle reservations by phone and in person; manage calls and messages.
• Coordinate set-up for special events.
• Perform other duties as assigned.

Skills

Dining operations knowledge

High customer service

Communication

Telephone skills

Math & problem-solving

Computer skills

English literacy

Job description

Benefits:

• Paid time off
• Employee discounts
• Flexible schedule

Job Summary:

Oversee dining room operations by providing solution-oriented, positive, exemplary customer service. Will oversee operations within the dining room and at the hostess podium. Our mission is to provide our guests with a 5-star fine dining experience by offering friendly, efficient, professional dining service. We accomplish this through teamwork. Our goal is to anticipate needs (our guests' and our co-workers'), communicate well, pitch in as needed, and share a positive experience with our co-workers and guests.

Engage with guests and "empower every person to celebrate life at its best." Daily demonstrate our values of attitude, integrity, and teamwork.

Benefits & Perks:

• Health Insurance - A Robust Group Health Insurance and Dental Insurance is available based on certain eligibility criteria.
• Holidays Off - All restaurants are closed during major holidays, including Thanksgiving, Christmas, July 4th, Memorial Day, Labor Day, and Super Bowl Sunday.
• Personal Time Off, Sick Leave & Flexible Schedules - We encourage our team members to take regular time off to maintain a healthy work-life balance.
• Restaurant Discounts - Hourly employees plus three guests will receive 50% off total food and N/A beverage when you dine in at any Talk of the Town Restaurant. Managers will receive an exclusive dining card to dine each quarter.
• Employee Recognition - Employee of the Month program and tenured employee recognition and gifts.
• Direct Deposit - Payroll is paid by direct deposit and stubs will be emailed to the employee's email.
• Giving Back - Monthly Round Up for Charity program at all Talk of the Town Restaurants to support local charities in our community.
• Family Culture Environment - A family owned and operated company since 1974, it is our goal at Talk of the Town Restaurants to make each employee feel like family!

PRIMARY JOB DUTIES:

• Provide leadership and oversight of duties conducted by dining room servers and host/hostess, ensuring delivery of services in in alignment with Talk of The Town service standards.
• Support dining management in the training of new team members relative to fine dining guidelines and dining concierge/reservation guidelines and etiquette.
• Ensure cleanliness and proper opening/closing of the host stand.
• Ensure team members are properly attired/uniformed.
• Assigns servers to reservation floor plan.
• Attends pre-meal meetings and assists during dinner service as needed.
• Make reservations by phone and in person for dining and for to-go orders. Answer phone, check messages and return calls promptly.
• Assures set up of special events.
• Other duties as assigned.

REQUIRED EXPERIENCE:

Two years of fine dining experience preferred.

REQUIRED SKILLS AND COMPETENCIES:

Knowledge of dining operations. Ability to provide high customer service levels in a fast-paced environment. Effective communicator and collaborator. Excellent telephone skills and professional manner. Must possess math and problem-solving abilities. Good computer skills. Must be able to read, write and speak the English language.

PHYSICAL DEMANDS/WORK ENVIRONMENT:

Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-50 pounds). Tasks may involve extended periods of time standing (90%) or sitting (10%). Ability to lead guests to tables and assist with seating.