Host

Union Square Hospitality Group; New York (NY); Hybride; USD 15 000 - 18 000; Plein temps

Avantages offerts par ce poste

Competitive pay

USHG Digital Wallet

Health coverage

Paid time off

401(k) plan

Life insurance

Dining discount

Pre-tax commuter benefits

Résumé du poste

Union Square Hospitality Group’s Porchlight in Chelsea seeks a friendly Host to be the first impression for guests, guiding seating and assisting with reservations and inquiries. You’ll coordinate with the Maître D and kitchen to ensure smooth service and guest satisfaction in a fast-paced environment.

We value warmth, hospitality, and teamwork; the Host supports Enlightened Hospitality while maintaining efficiency, flexible hours, and a positive guest experience.

Qualifications

• Guest-facing service experience preferred.
• Basic knowledge of OpenTable functions.
• Ability to stand or walk for extended periods.
• English fluency; additional languages optional.

Responsabilités

• Be the first friendly point of contact for guests and visitors.
• Coordinate seatings with Maître D and update the dining room as needed.
• Quote accurate wait times and assist guests in finding a “yes.”
• Answer guest inquiries about hours, menus, reservations, and operations.
• Act as liaison among guests, management, service staff and kitchen.
• Maintain composure and urgency to deliver excellent service.
• Demonstrate a passion for guest experience and willingness to learn.
• Support a culture of Enlightened Hospitality across the team.

Connaissances

Guest-facing

OpenTable knowledge

Communication

Outils

OpenTable

Description du poste

Description

Porchlight, from Danny Meyer’s Union Square Hospitality Group, is a true New York neighborhood bar. Since 2015, we've focused on serving up cold drinks with warm hospitality. American bar fare, classic cocktails, live music and good times in the heart of Chelsea. Come on in!

Who you are:

The Host is a vital member of the Service team as the first impression and point of contact with every guest and visitor at the restaurant. The Host must exude warmth and hospitality and is a partner to the Maître D’ in plotting, planning, and updating the dining room to efficiently coordinate seatings throughout each service.

What you’ll do:

• Consistently support a culture of Enlightened Hospitality
• Create a welcoming and hospitable environment for guests whether in person or over the phone.
• Partner with Maître D’ to quote accurate wait times while “finding the yes” for all guests.
• Properly answer guest inquiries with regards to restaurant hours of operation and basic operational information,menus,and reservations.
• Act as a liaison between the guest, management, service staff and kitchen and communicate accordingly.
• Work with efficiency and a sense of urgency while remaining composed.
• Demonstrates a passion for guest experience and an eagerness to learn and grow.
• Consistently support a culture of Enlightened Hospitality.

What we need from you:

• Experience in a guest facing role in a restaurant preferred, but not necessary
• Basic understanding of OpenTable functions
• Ability to walk or stand for long periods of time
• English fluency and additional languages preferred, but not required

What you’ll get from us:

At Union Square Hospitality Group, extending Enlightened Hospitality is at the heart of everything we do. We believe our people are our greatest ingredient. Joining our team means becoming part of a culture rooted in care, creativity, and growth. As a Host, you’ll enjoy:

• Competitive pay: Hourly rate of $11.35/hour plus tips
• Quick access to earnings: Eligibility for the USHG Digital Wallet, where you'll have next-day access to earnings and flexible saving options
• Comprehensive health coverage: Medical, dental, and vision insurance, plus flexible spending options for healthcare and dependent care
• Time to recharge: Generous paid time off and paid parental leave to support life outside of work
• Invest in your future: A matched 401(k) plan to help you grow long-term savings
• Peace of mind: Life insurance, employee assistance programs, and exclusive access to primary care, mental health, and other wellness services
• Support in times of need: Access to the USHG HUGS Employee Relief Fund, offering direct assistance to team members facing unexpected hardship
• Dining Discount: A 51% dining discount across the entire USHG family of restaurants to share unforgettable meals with friends and loved ones
• Convenience & flexibility:Pre-tax commuter benefits for transit and parking
• Growth and community: Opportunities for learning, mentorship, and collaboration with some of the most passionate people in hospitality

Putting Enlightened Hospitality into Practice

Integral to our culture are our six behaviors. Our behaviors guide how we work together.

• We play to win with humble swagger.Hospitality is a team sport where everyone deserves an opportunity to thrive and belong
• Turn over the rocks and always be connecting dotsto build uplifting experiences and relationships
• Center the salt shakerwith an unwavering commitment to excellence and the values that matter most
• Write a great next chapter.The road to success is paved with mistakes well-handled
• Bring a charitable assumptionand err on the side of generosity
• Leave our campsite better than we found it;always responsible for the impact of our wake

*The above represents the expected hourly range for this position. Ultimately, in determining your pay, we'll consider your experience and other job-related factors.

The responsibilities outlined above are not exhaustive. This role may be required to take on other duties or projects as necessary to support organizational goals, in alignment with their skills, experience, and the evolving needs of the business.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.