Host

New CHG US Holdings LLC; New York (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Life Ins.

Annual PTO after 90 days

Referral bonuses (unlimited) after 180

50% off plant-powered meals

Career growth opportunities

Job summary

PLANTA is seeking a Host to create a warm, welcoming start to the guest experience at our New York location. You will greet guests, manage seating and reservations, and coordinate with the leadership team to ensure a world-class dining experience.

You will use SevenRooms to log guest information, coordinate with kitchen and service staff, and maintain a spotless front-of-house environment while upholding PLANTA's values and standards.

Qualifications

• Experience delivering warm, guest-focused service.
• Ability to manage reservations and seating efficiently.
• Strong communication with leadership and kitchen.
• Familiarity with SevenRooms is a plus.

Responsibilities

• Greet guests warmly and manage seating to optimize flow.
• Answer calls, take reservations, and handle callbacks.
• Maintain front-of-house cleanliness and organization.
• Update reservation system with guest details and occasions.
• Communicate guest needs and allergies to management and kitchen.
• Collaborate with leadership to ensure smooth service and timely seating.

Skills

Guest service

Reservations management

Phone etiquette

Communication with leadership

Team collaboration

Checklist compliance

Multi-tasking

Tools

SevenRooms

Job description

Job Description

Job Description

WHY YOU'LL LOVE WHAT YOU DO AT PLANTA:

• Medical, Dental, Vision & Life Insurance offered for PLANTA employees.
• Work/life balance is a priority — annual PTO starts 90 days after date of employment.
• No limit on referral bonuses for sending Leadership and Team Members our way, paid after 180 days of successful employment.
• 50% off delicious plant-powered food at all full-service PLANTA concepts: PLANTA, PLANTA Queen, and PLANTA Cocina.
• Exciting career growth & development opportunities as part of an ever-expanding company: new restaurants and new positions are always on the horizon.

PLANTA is building a team of inclusive, strategic, and dynamic individuals who lead with a focus on equity, productivity, and workplace satisfaction. Our mission is FUEL THE FUTUREand we do this across every corner of the hospitality industry, from creative and marketing to culinary, beverage, and beyond. Together, we craft exceptional guest experiences that leave a lasting impression.

At PLANTA, our passion for hospitality runs deep. It goes beyond delivering outstanding experiences for our guests; it's about nurturing and developing our team to become the next generation of industry leaders. We are committed to sourcing the finest ingredients and embracing our social responsibility to create a more sustainable organization each day.

What you'll find at PLANTA is a culture fueled by our core values: Determined—we stand for change, and together, we plan to win. Humble—we make mistakes, but we own them and learn from them. Intentional—we genuinely care about the people and the world around us. Nourishing—we aim to leave our guests, communities, and team members in a better place. Evolving—we embrace change and champion flexibility as we grow together.

HOST

Reporting to the Restaurant Leader, the Host ensures that our guests have a pleasant and memorable dining experience from the initial impression to the fond farewell. This individual understands above and beyond service and ensures guest satisfaction is the highest priority. They work as a team, to maximize service revenues by accommodating guests, reservations and walk-ins in a strategic manner. They are expected to greet all guests with enthusiasm, be well informed in all aspects of our offerings and provide our guests a world-class experience.

WHAT'S ON YOUR PLATE:

• Champions the brand’s vision and values and contribute to a culture of positivity and high standards where all employees CHASE perfection in everything they do
• Create an environment that is warm, welcoming and filled with positivity for guests and employees
• Uphold our standards at all times and treat everyone with courtesy and respect
• Warmly and graciously greet all incoming and departing guests
• Seat guests proactively, promptly, with genuine care to attention and detail
• Actively communicate with the Leadership team any issues or potential concerns relating to seating, guest experience or the ability of staff to service the business of their section
• Prepare and present all pre-shift notes for upcoming service (ie. PX’s, celebrations, etc.)
• Operate and maintain reservations systems and assign reservations daily on SevenRooms that is logical and appropriate
• Update reservation system with guest information and details
• Answer incoming calls, reservations and administer call backs
• Advise colleagues of guest special occasions, unique celebrations, concerns for allergies or other service needs which require special attention, once known
• Relaying the necessary information in regards to allergies and guest requests to management, respective captain, and kitchenConstant communication with captains and management to ensure out times are provided, guests are dining within appropriate times, and resets are completed in an efficient manner
• Ensure opening, closing and weekly checklists are being used and all tasks on said checklists are being completed
• Ensure that all areas of the restaurant under Host's purview are well maintained and kept clean at all times including the host stands, all front entrance windows, floors and mats, mirrors and chrome, and washrooms
• Communicate with leadership on any need to know information regarding restaurant or Host specific needs.
• Complete any additional tasks assigned to the Host team such as MyCheck integration or take out o