Host

The Madison Hotel; Morristown (NJ); On-site; USD 30,000 - 36,000; Full time

Job summary

A premier hotel in Morristown is seeking a friendly and organized Restaurant Host/Hostess to enhance guest experiences. This role will involve greeting guests, managing reservations, and ensuring a welcoming atmosphere. Ideal candidates will have strong customer service skills and the ability to multitask in a fast-paced environment.

Qualifications

• Previous experience in a customer service role is preferred.
• Excellent communication and interpersonal skills.
• Ability to handle stressful situations with a calm and positive demeanor.
• Strong organizational and multitasking abilities.

Responsibilities

• Warmly welcome guests and manage seating arrangements.
• Provide excellent customer service and assist with inquiries.
• Manage reservation requests and provide wait time estimates.
• Ensure cleanliness of the dining area.

Skills

Communication

Customer Service

Multitasking

Organizational Skills

Job description

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Job Title: Restaurant Host/Hostess

Job Overview: We are seeking a friendly and organized individual to join our team as a Restaurant Host/Hostess. As the first point of contact for guests, you will play a crucial role in creating a positive dining experience. The ideal candidate should possess excellent communication and customer service skills, be able to multitask efficiently, and maintain a welcoming atmosphere for all patrons.

Responsibilities

• Greeting and Seating Guests:
• Warmly welcome guests as they enter the restaurant.
• Manage the reservation system to ensure timely seating and optimize table turnover.
• Maintain a neat and organized waiting area.
• Customer Service:
• Provide excellent customer service by assisting guests with inquiries and special requests.
• Communicate effectively with the kitchen and serving staff to accommodate guest needs.
• Handle guest complaints or concerns with professionalism and a positive attitude.
• Reservation Management:
• Answer phone calls and manage reservation requests.
• Keep an organized record of reservations and walk-in guests.
• Provide accurate wait time estimates to guests.
• Maintaining Cleanliness:
• Ensure the cleanliness and readiness of the dining area for incoming guests.
• Monitor and manage the cleanliness of menus, condiments, and other guest-facing areas.
• Collaborate with the cleaning staff to maintain a tidy entrance and waiting area.
• Communication with Team:
• Collaborate with servers, kitchen staff, and management to ensure smooth coordination of guest services.
• Relay important information about reservations, special requests, and VIP guests to the appropriate team members.
  

Qualifications

• Previous experience in a customer service role is preferred.
• Excellent communication and interpersonal skills.
• Ability to handle stressful situations with a calm and positive demeanor.
• Strong organizational and multitasking abilities.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  Hospitality

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