Host

Jobf0; Miami (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

Accor's Miami property seeks a Guest Relations Host to greet, seat, and assist guests with warmth, inform about buffets, and promote hotel outlets including Lima, Vista, Uva, and the Fitness Center.

You will work with the Culinary Director and F&B managers, handle high-volume entrances, use OpenTable, answer phones, and help ensure an amazing guest experience while upholding Novotel standards.

Responsibilities

• Greet and seat guests in a friendly and courteous manner.
• Answer phone calls and assist with reservations.
• Promote all F&B outlets and daily specials.
• Introduce the menu and assist with opening/closing restaurant operations.
• Use the OpenTable system for seating and reservations.
• Maintain awareness of hotel amenities and events to upsell offerings.
• Keep podium and restaurant areas clean and presentable.

Job description

Purpose: To ensure all guests are greeted and seated in a friendly and courteous manner using appropriate procedures, in accordance with Atton Standards.

Reports to: Culinary Director, F&B Managers

Essential Functions:

• Assist manager, supervisor in the opening and closing of the restaurant, bars and lounges.

• Answering phone calls.

• Seating guests.

• Control heavy volume at restaurant entrance.

• Knowledge of hotel property.

• Inform the guest about buffets.

• Attend to and anticipate guest’s needs.

• Familiarization with menu.

• Introduce server to guest.

• Greeting guests. Anticipate guest’s needs to create an amazing experience.

• Knowledge of daily specials.

• Promote all F&B Outlets

• Assign guest checks.

• Follow the Novotel F&B standards

• Introduce the menu to the guests

• Use of Open Table system

• Assist with IRD when required

• Make phone calls and use and appropriate etiquette

• Must be well versed with all hotel amenities and outlets to serve as an ambassador to promote them, including, but not limited to Lima, Vista, Uva and the Fitness Center.

• Be aware of hotel’s events and promote the business

Hotel Specific Essential Functions:

• Bus and set-up tables as needed to assist servers and improve services.

• Maintain a clean and attractive podium and restaurant areas.

• Follows Novotel Miami Brickell grooming standards and uses proper vocabulary

Tools and Equipment: Pen and paper, cleaning supplies, dishes, silverware, buckets.

Working Environment:

• Interior of hotel, in all areas of the hotel.

• Exterior of hotel with exposure to weather conditions, restaurant deck and pool area.

• Exposure to various hazardous chemicals.

• Exposure to food items and beverages.

• Walking, standing, and bending.

• Occasional lifting up to 25 lbs. Pushing of supply carts.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Company Description

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist®.