Busser

Accorhotel; Miami (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

Accor's Novotel Miami Brickell is hiring a restaurant host/porter to support servers and ensure guests receive prompt, courteous service across breakfast, lunch and dinner.

You will set up tables, greet guests, describe menu items, manage seating flow and maintain a clean, organized dining area while following Novotel standards and liquor guidelines. The role emphasizes teamwork, professionalism and guest satisfaction.

Qualifications

• Customer-facing hospitality experience preferred.
• Ability to stand for long periods.
• Strong communication and smiling demeanor.

Responsibilities

• Assist servers to ensure prompt, courteous service.
• Greet guests and guide seating with host-friendly manner.
• Describe menu items and specials to guests.
• Set up and reset tables, maintain clean dining areas.
• Ensure liquor policies are followed and hygiene standards maintained.

Skills

Guest service

Communication

Teamwork

Attention to detail

Job description

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist®.

Job Description

Purpose: To assist servers in any way possible to ensure proper, prompt and courteous service to all
guests.

Reports to: Executive Chef, F&B Manager and Food & Beverage Supervisors

Essential Functions:

• Station set-up
• Stock needed supplies in side stands.
• Clean-up of coffee machines and prepared coffee.
• Set-up tea station.
• Dust all tables to include table legs.
• Receive rolls and put in warmers.
• Put milk in refrigerators and set-up creamers.
• Pre-set breadbaskets lined with napkins.
• Check off and pick-up storeroom supplies.
• Set tables with clean, pressed linen, china, silver and glassware.
• Ensure furniture and floors are clean and arranged according to specifications.
• Pour water.
• Attend to all needs of the guests during meal periods, breakfast, lunch and dinner.
• Report to Supervisor any need for housekeeping and/or repairs of any equipment or restaurant.
• Must be familiar with and adhere to all liquor liability laws.
• Must attend all designated pre-shift meetings.
• Responsible for setting up restaurant area.
• Adhere to predefined drink service guidelines and responsible for beverage familiarization.
• Perform any other duties assigned by management.
• Maintain a neat and professional appearance following the Novotel Grooming Standards.
• Maintain an awareness of liquor costs and minimize waste, which may raise them.
• Must be familiar with all policies related to liquor liability laws.
• Ability to open and close the restaurant shift assigned.
• Must serve all guests in consistent manner, using the Novotel F&B Standards.
• Must be able to bus tables, and re-set the tables as needed.
• Must know the menu and be able to describe the items to guests.
• Must be able to resolve guests’ issues and create an amazing experience.Must be able to communicate and maintain a positive relationship with culinary and stewarding staff.
• Maintain an awareness of all functions, events and meetings taking place at any given time.
• Control heavy volume at the restaurant.
• Knowledge of hotel property.
• Inform the guest about buffets, hotel activities and community.
• Attend to and anticipate guest’s needs.
• Greeting guests. Anticipate guest’s needs to create an amazing experience.
• Assist with IRD when required
• Responsible to follow FIFO procedures at the bars.
• Label daily perishables
• Label dairy products
• Hotel Specific Essential Functions:
• Assist with IRD when required
• Assist with pool service when required
• Assist with lounge and mini bar services when required
• Tools and Equipment:
• Computer and printer, telephone, pen/pencil, kitchen utensils, cleaning supplies, hot dishes, plates,
• silverware, heavy trays, etc.
• Coffee maker/urn, toaster, microwave, beverage machines, bus trays, dishware, silverware, glassware,
• queen-mary cart, telephone, pen/pencil
• Interior and exterior of hotel, in the restaurant, lounge and kitchen areas, with exposure to
• extreme temperatures.
• Exposure to Food and Beverage hazardous cleaning chemicals.
• Bus and set-up tables in the restaurant to improve services.
• Maintain a clean and attractive surroundings.
• Follows Novotel Miami Brickell grooming standards and uses proper vocabulary.
• Occasional lifting up to 25 lbs. Pushing of supply carts, carrying trays

Additional Information

All your information will be kept confidential according to EEO guidelines.

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