FOH - Server

SA Hospitality Group; City of Rochester (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

SA Hospitality Group in Rochester, NY is seeking a guest-focused restaurant server assistant to greet guests, explain menus, take beverage and food orders, and serve with a friendly, efficient approach. The role requires maintaining clean stations and performing opening/closing duties while delivering a high standard of guest service.

The ideal candidate will communicate in English, multitask in a fast-paced environment, and work well within a team.

Qualifications

• Must possess strong English communication to interact with guests and staff.
• Ability to multitask in a fast-paced environment.
• Flexible schedule and reliable attendance.
• Detail oriented with a focus on accuracy and cleanliness.
• Able to work as part of a team and maintain personal cleanliness.

Responsibilities

• Greet all guests and explain menus and offerings.
• Take beverage and food orders promptly and professionally.
• Serve beverages and food to guests.
• Clear and clean tables quickly and efficiently.
• Perform side-work and service opening/closing duties as required.
• Maintain clean and organized wait staff stations throughout the shift.
• Notify management of any service, guest or safety issues.
• Assist with service-related tasks and food delivery as needed.
• Follow opening and closing procedures for service periods.
• Provide professional demeanor with staff at all times.
• Answer questions about the brand and offerings for guests.

Skills

Customer service

Multitasking

Teamwork

Attention to detail

Time management

Job description

Position Purpose:

This person is responsible for creating positive guest interactions while serving them in a friendly and efficient manner to create an exceptional dining experience.

Key Responsibilities/Accountabilities:

• Greet all guests and explain our menus and offerings.
• Take beverage and food orders in a prompt and professional manner.
• Serve beverages and food to guests.
• Clear and clean tables in a prompt and efficient manner
• Perform side-work, and any other service opening or service closing duties as required.
• Ensure that wait staff stations are clean and maintained throughout the shift.
• Alert Management of any service, guest and/or safety issues
• Make appropriate service recovery gestures according to established guidelines to ensure total guest satisfaction.
• Receive and process guest’s payments when closing the checks.
• Assist with other service-related duties assigned by management.
• Follow service opening and service closing procedures before and after the service.
• Always maintain professional demeanor with all staff.
• Assist staff with any aspect of service steps to satisfy the guests such as: food delivery.
• Be accessible to all staff and guests to answer any service and beverage related questions.
• Follow service steps based on our training manual and assist in communicating same to all staff who handle or serve food and beverages.
• Collect contact tracing from table and return to host.
• Prompt guests to wear mask if they stand up from the tables to walk around or use restroom.
• Maintain expertise on food menu, wine menu, cocktail menu. Attend continued education classes when provided.
• Be an expert on our brand and offerings.

Minimal Essential Requirements:

• Ability to communicate and understand direction in English to ensure safety in the workplace. Ability to understand, respond, and engage with co-workers, managers, and guests in English.
• Ability to multitask and work in a fast-paced environment.
• Flexible schedule
• Detail oriented.
• The ability to work as part of a team, and personal cleanliness.
• Very basic food handling, preparation, and cleaning skills are welcomed.
• Time management and ability to work under pressure to manage high volume of production.
• Discipline to follow set standards.
• Ability to lift up to 25lbs.

ADA:

SA Hospitality Group will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.