Host

Windriver-Lakefront-and-Golf-Community; Lenoir City (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

WindRiver in Lenoir City is seeking a friendly Host to greet guests, seat them, and manage the waiting list, ensuring a warm and efficient dining experience.

Responsibilities include handling reservations, answering calls, coordinating with servers, and maintaining a clean, welcoming dining area; weekend, holiday, and evening shifts required.

Qualifications

• 1+ year of customer service experience.
• Strong communication skills with a team-oriented approach.
• Ability to work weekends, holidays, and evenings.
• Knowledge of restaurant etiquette and guest service standards.

Responsibilities

• Greet guests warmly and seat them promptly.
• Manage waitlist and estimate wait times.
• Answer phone calls and handle reservation requests.
• Coordinate with front-of-house staff to maintain seating flow.
• Assist with side work and cleaning tasks as needed.

Skills

Customer service

Communication

Teamwork

Organizational skills

Guest relations

Education

High School diploma

Job description

Description

WindRiver offers a wide variety of dining options including Citico's restaurant, the WindRiver Club Snack Bar, and an array of events both on and off location. Our new Clubhouse is set to open in October, bringing multiple dining options. As the Host, you will work closely with the Serving staff to provide quality dining experience. Your main responsibility is greeting and seating guests, managing phone calls and reservations, and assisting with maintaining a clean and welcoming dining environment.

Responsibilities:

Guest Reception and Seating

• Greeting guests warmly and promptly upon arrival.
• Manage the waitlist and estimated wait times.
• Escort guests to their assigned tables and ensure they are comfortably seated.

• Reservation Management
• Answer incoming calls in a professional and friendly manner.
• Schedule and manage reservations using the booking system.
• Coordinate special seating requests and accommodate guest needs when possible.

• Phone and Guest Inquiries
• Provide accurate information regarding menu offerings, hours of operation, and general restaurant details.
• Direct calls to appropriate team members as needed.

• Coordination with Front-of-House Staff
• Communicate table status to bussers and servers.
• Monitor table turnover and assist in seating flow for optimal efficiency.

• Team Collaboration
• Support servers and hosts by monitoring dining room flow and guest needs.
• Assist with clearing tables as needed.
• Assist with delivering food to tables as needed.
• Assist with side work and end-of-shift cleaning duties as assigned.

Requirements

• High School diploma (preferred).
• 1 year customer service experience (required).
• Must be at least 18 years old (required).

Knowledge/Skills/Abilities:

• Must be willing to work weekend, holiday, and evening shifts.
• Understanding of restaurant etiquette.
• Familiarity with health and safety regulations.
• Excellent track record of communication skills and working as a team player.
• Strong organizational skills.
• Ability to improvise and make decisions based on business or guest needs.

Physical Requirements: Must be able to bend, stoop, climb, twist, climb stairs, kneel, lift, push, and pull items weighing up to 50lbs. Must be able to stand and continuously move for up to 8 hours at a time.