Host

The Madrona Company; Healdsburg (CA); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Health benefits

401k Retirement savings

Travel + Dining Discount

Milestone bonus recognition

Job summary

The Madrona Company is seeking a friendly, customer-focused Host to join our on-site team. You will warmly welcome guests, manage seating arrangements, and help ensure a smooth dining experience from arrival to departure.

In this fast-paced role, you will contribute to a welcoming atmosphere, maintain orderly dining areas, and assist in preparing the restaurant for service. A high school diploma and prior guest-facing experience are preferred.

Qualifications

• High school diploma or equivalent required.
• Six months of experience in a similar customer-facing position preferred.
• Ability to greet guests warmly and manage expectations gracefully.

Responsibilities

• Greet guests and escort them to tables, ensuring a welcoming atmosphere.
• Manage reservations and seating flow to minimize wait times.
• Maintain dining area cleanliness and readiness for service.
• Provide exceptional customer service and handle guest requests professionally.

Skills

Guest focus

Problem solving

Organization

Communication

Teamwork

Education

High school diploma or equivalent

Job description

Join our dynamic and energetic team as a Host! This positions requires availability to work late nights and holidays.

We are looking for individuals who are passionate about the restaurant industry and thrive in a fast-paced environment. As a Host, you will be at the forefront of creating a memorable dining experience for our guests. Working onsite, you will be surrounded by a fun and high-performing team that is dedicated to excellence in every aspect of our restaurant operations.

We believe in empowering our employees, allowing you to showcase your skills and passion for hospitality and service. As a Host, you will have the chance to interact with diverse clientele and build lasting relationships. If you are passionate about providing excellent hospitality and service, thrive in a fast-paced environment, and enjoy engaging with people, this is the perfect opportunity for you.

A LITTLE ABOUT US

Voted #1 Hotel in California in Condé Nast Reader's Choice Awards, Olema House features 24 comfortably chic rooms, 2 cottages, and a recently refurbished Tavern located adjacent to the one and only Point Reyes National Seashore Park. Due West Tavern and Market is a sophisticated modern tavern housed in a cozily refurbished, circa‑1865 building. Due West Tavern houses a vibrant, recently remodeled market, Due West Market, featuring house‑baked items and signature on‑the‑go picnic staples.

WHAT WOULD YOU DO AS A HOST

As a Host at our restaurant, your main responsibilities will include courteously greeting and escorting guests to their tables, managing reservations, and ensuring that our guests feel welcomed and valued. Throughout the dining experience, you will be attentive to guests' needs, ensuring their satisfaction. Finally, as guests depart, you will bid them farewell, leaving a positive lasting impression. Additionally, you will play a role in preparing the restaurant for service by ensuring the cleanliness and organization of the dining area.

This position offers the opportunity to contribute to a fun and energetic atmosphere while providing exceptional customer service. Join our team and be part of creating memorable dining experiences for our valued guests.

ARE YOU THE HOST WE'RE LOOKING FOR?

To be successful as a Host at our restaurant, you will need to possess a range of skills and competencies. These include:

1. Guest Focus: Your primary focus will be on attending to guest needs, remaining calm and courteous even in challenging situations. Building positive relationships with guests both in person and over the phone is essential.
2. Problem‑Solving: You will need to exercise good judgment and think quickly to make concise decisions in high‑pressure situations.
3. Organization and Attention to Detail: Prioritizing tasks, staying organized, and paying attention to details are crucial for maintaining a smooth and efficient dining experience.
4. Communication Skills: Clear and pleasant communication, both in‑person and over the phone is important. You should be able to provide legible written communication and give concise directions to guests and co‑workers.
5. Teamwork: Being a team player is essential in this role. You should be willing to lend a helping hand to any teammate whenever needed. Minimum qualifications for this role include a high school diploma or equivalent and six months of experience in a similar customer‑facing position.

The Madrona is a part of Mosaic Hotel Group; a collection of award‑winning, boutique hotels, each providing an immersive experience for the modern traveler. With fewer than 80 rooms each, Mosaic Hotel Group delivers truly personal service and is ingrained in the local culture within their beloved destinations. Mosaic Hotel Group is a division of Palisades Hospitality, a Northern‑California based bespoke hospitality management company that manages and develops a curated portfolio of 20+ hotels and restaurants and provides industry‑tailored financial, design and development consulting services. Palisades is committed to creating design‑driven, dynamic spaces thoughtfully rooted in their locale and that leave a lasting impact on our guests and in their communities.

Palisades Hospitality offers the following benefits for eligible part time employees:

Health: Voluntary Benefit Center for Ancillary Coverages like Dental, Vision, Critical Illness, Hospital Indemnity, Travel Insurance, Pet Wellness and more!

Retirement: 401k Retirement savings program is available for all full and part time employees over the age of 21

Perks: All employees are eligible to enjoy a Travel + Dining Discount to stay and dine at sister locations. Employees celebrating years of service are recognized with a bonus award for milestone years.