Host

Windstar on Naples Bay; East Naples (FL); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Benefits

Job summary

Windstar on Naples Bay is seeking a host/hostess to greet guests, manage the waitlist, and escort diners to tables in a bustling private club setting on Naples Bay. The role emphasizes delivering excellent guest service and coordinating with servers and kitchen staff to ensure a seamless dining experience.

Qualified candidates have hospitality or guest-relations experience, strong communication, and the ability to multitask in a fast-paced environment.

Qualifications

• Experience in guest relations or hospitality preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Familiarity with POS systems is a plus.
• Professional appearance and demeanor.

Responsibilities

• Greet and welcome guests as they arrive at the restaurant.
• Escort guests to their tables and provide menus.
• Assist guests with special requests or accommodations.
• Manage waitlist and reservations efficiently.
• Maintain a clean and organized host station.
• Answer phone calls and handle inquiries.
• Collaborate with servers and kitchen staff to ensure smooth dining.
• Provide excellent customer service and address concerns.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

POS experience

Tools

Aloha POS

Job description

Description

We are a member a member-owned private club located on Naples Bay, 5 minutes from 5th Ave in downtown Naples. We have 350 full golf members with a wait list and 275 social members. The clubhouse is two stories, 40,000 sf in a non-bundled gated community. Amenities include 18 hole Tom Fazio golf course, pro shop, bayside practice facilities, fitness/wellness, tennis, two a la carte restaurants, a robust calendar of events, and private wine lockers. The community features 72 slip deep water marina, and a private beach on Keewaydin Island with a 40-passenger pontoon shuttle for transport. The clubhouse was renovated in 2023 to reflect the coastal lifestyle. The Food & Beverage revenues exceed $2.4M, derived from a la carte dining, private member parties and member-sponsored banquets.

We offer competitive wages, benefits, and a great team environment!

*Must be available Wednesday - Saturday evenings.*

DUTIES AND RESPONSIBILITIES:

• Greet and welcome guests as they arrive at the restaurant
• Escort guests to their tables and provide menus
• Assist guests with any special requests or accommodations
• Manage waitlist and reservations efficiently
• Maintain a clean and organized host/host station
• Answer phone calls and handle guest inquiries
• Collaborate with servers and kitchen staff to ensure smooth dining experience
• Provide excellent customer service and address any concerns or complaints
• Communicate effectively with guests, staff, and management

Requirements

EDUCATIONAL AND EXPERIENCE:

• Previous experience in guest relations, customer service, or hospitality preferred
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Familiarity with Aloha POS or other point-of-sale systems is a plus
• Ability to multitask and prioritize tasks effectively
• Professional appearance and demeanor
• Flexibility to work evenings, weekends, and holidays

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. They do not constitute an employment agreement between the employer and team member; other duties may be assigned as the needs of the employer and requirements of the job change for the company's overall benefit.