Host

Q Casino + Resort; Dubuque (IA); On-site; USD 25,000 - 30,000; Full time

Job summary

Q Casino + Resort in Dubuque, IA is seeking a Host to greet guests, seat them, and coordinate seating for dining areas. You will balance cash and process guest checks at the POS, while maintaining clean, ready tables and supportive service flow.

Duties include pre-bussing, directing waitstaff, stocking supplies, and completing side work. No formal education required; strong customer relations and communication are essential. This is an inside, fast-paced role with occasional outside duties.

Qualifications

• Must be able to operate POS register.
• Must be able to count currency.
• Must be able to complete restaurant paperwork.
• Possess good customer relations skills.
• Possess good communication skills.

Responsibilities

• Greet guests and assign seating.
• Direct waitstaff to their section.
• Ring up guest’s checks.
• Stocking of supplies.
• Pre-bus and bus tables.
• Take dirty dishes to the kitchen.
• Fold linen napkins.
• Complete side work.
• Other duties as assigned.

Skills

Greet guests

Seat guests

Customer relations

Cash handling

POS operation

Communication

Direct waitstaff

Tools

POS system (Micros)

Cash register

Credit card machine

Telephone

Copy machine

Adding machine

Job description

LOCK 11Q CASINO + RESORTHostBASIC FUNCTIONGreet guests when they enter the restaurant and assign seating. Tear down and set up tables.ORGANIZATIONAL RELATIONSHIPSReports to: Food & Beverage SupervisorSupervises: N/AHOURSMonday - OffTuesday - 3:00pm-10:00pmWednesday - 3:00pm-10:00pmThursday - 3:00pm-10:00pmFriday - 3:00pm-11:00pmSaturday - 3:00pm-11:00pmSunday - OffSPECIFIC DUTIES AND RESPONSIBILITIESObtain and return cash bank to Cage.Balancing of reports on shift.Clear, clean, and reset tables as needed.Greet and seat guests.Direct waitstaff to their section.Ring up guest’s checks.Stocking of supplies.Pre-bus and bus tables.Take dirty dishes to the kitchen.Fold linen napkins.Complete side work.Other duties as assigned.EDUCATION, TRAINING AND EXPERIENCENo formal education required.STANDARDS OF PERFORMANCEMust be able to operate POS register.Must be able to count currency.Must be able to complete restaurant paperwork.Possess good customer relations skills.Possess good communication skills.Tables should be bussed in a timely manner.Greet guests within 45 seconds after guests are seated.Inform the guests of the server’s name.Refill guest’s drinks as needed.MENTAL AND PHYSICAL REQUIREMENTSLifting up to 50 lbs.Walking fast paced for long periods of time.Standing for long periods of time.Stooping, crouching.TalkingWORKING ENVIRONMENT AND CONDITIONSInside work.Occasional outside work.Exposure to cigarette smoke.Exposure to cleaning chemicals.Occasional loud noise levels.EQUIPMENT AND TOOLSCoffee machinePOSMicros registerAdding machine (calculator)Copy machineCredit card machineTelephone