Host

Truly Pizza LLC; Dana Point (CA); On-site; USD 36,000 - 54,000; Full time

Job summary

Truly Pizza LLC is seeking a customer-focused team member to greet, seat, inform, and engage with guests. You will help ensure a welcoming dining experience, handle POS transactions, and assist with maintaining clean, stocked service areas in a fast-paced setting.

The role emphasizes punctuality, active listening, problem-solving, and positive guest interactions, with responsibilities including resolving complaints and supporting coworkers in daily operations.

Qualifications

• Restaurant or service experience preferred
• Excellent customer service and communication skills
• Ability to multitask in a fast-paced environment
• Reliability and punctuality are essential
• Comfort with standing for long periods and bending/stooping
• Capable of working indoors/outdoors in varying temperatures

Responsibilities

• Greet, inform, seat, and engage with customers
• Assist guests to ensure satisfaction and resolve complaints
• Communicate with customers to address needs and questions
• Operate POS terminals for transactions
• Stock service areas with supplies and keep dining area organized
• Remove dishes and glasses from tables for cleaning
• Maintain a welcoming and friendly dining environment

Skills

Punctuality

Active Listening

Monitoring

Interaction with Others

Service Orientation

Judgment and Decision Making

Smiling and Engagement

Face-to-Face Communication

Indoor/Outdoor Flexibility

Dishes Removal & Restocking

POS Software Use

Tools

POS Software

Job description

Purpose Greet, inform, seat, & engage with customers. This job description cannot identify all tasks that are expected, and other tasks may be assigned as needed.

Essential Functions

• Punctuality Must be ready to work at the time shift begins
• Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  
• Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  
• Interaction with Others Positively and respectfully interacts with co-workers, managers, owners, customers and vendors.
  
• Service Orientation Actively looking for ways to help people.
  
• Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  
• Smiling and engaging in a personable manner with all guests, always looking for ways to assist
  
• Requires face-to-face discussions
  
• Requires working indoors/outdoors in environmentally controlled conditions
  
• Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.
  
• Stock service areas with supplies such as coffee, food, tableware, and linens.
  
• Communicate with customers to resolve complaints or ensure satisfaction.
  
• Regular use of Point of Sale POS Software and Terminals
  

PHYSICAL DEMANDS (Essential Functions)

• Must be able to stand and exert well-paced mobility for at least eight (8) hours in length.
  
• Must be able to exert a well-paced ability to reach other areas, including on different floors of the restaurant on a timely basis.
  
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
  
• Must be able to push, pull, and move equipment weighing up to 250 pounds.
  
• Must be able to talk and hear continuously in the process of communicating with guests, other employees, & managers.
  
• Requires manual dexterity to handle and operate equipment (i.e., patio heaters, glass washers, dishwashers, stoves, fryers, etc.)
  
• Requires bending or twisting.
  
• Requires using hands to handle, grasp, control, or feel objects, tools or controls.
  

Requires work in an outdoor / indoor environment with temperatures from -10F to up to +110F