Host

Banner House; Dallas, Northern (TX, KY); Hybrid; USD 1,929,000 - 2,480,000; Part time

Job summary

Banner House is seeking a warm, customer-focused Host to greet guests and set the tone for every visit. You will manage seating, reservations, and communicate guests’ needs, coordinating with servers to ensure smooth service.

Ideal candidates will have strong communication, organizational skills, and a passion for hospitality. Flexibility for evenings and weekends is required; this is a fast-paced but rewarding role in a premier club environment.

Qualifications

• Experience as a Host or in a customer service role preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills.
• Ability to multitask and remain calm under pressure in a fast-paced environment.
• Positive attitude and a genuine passion for hospitality.
• Flexibility in working hours (evenings, weekends, holidays).
• Basic computer skills to manage reservation systems.

Responsibilities

• Warmly greet guests upon arrival with a friendly smile and memorable first impression.
• Manage seating and reservations with accurate seating and timely turnover.
• Communicate guests' seating preferences and special requests clearly.
• Provide wait time estimates and maintain an organized list during peak hours.
• Collaborate with servers to coordinate seating and smooth flow of guests.
• Keep host area clean and organized; manage coat check and entrance appearance.
• Monitor dining room to ensure guests are attended to promptly and issues are addressed.
• Handle guest inquiries and concerns professionally; escalate to management as needed.
• Coordinate with other hosts and team members for smooth shift transitions.
• Willingness to come early for pre-shifts.

Skills

Communication skills

Interpersonal skills

Organizational skills

Multitasking

Hospitality mindset

Flexible hours

Evenings weekends

Job description

Founded in 1972, T Bar M Racquet Club has served as the premier private members tennis and racquet Club for Texas and the greater southwest region. It is internationally recognized as a best-in-class training facility for competitive, professional, semi-professional and social tennis for adults and children, while also offering a range of health and wellness amenities, including a gym, chiropractic and sports medicine services and group fitness classes.

In June 2022, Dallas-based WoodHouse acquired T Bar M and is renovating and enhancing the property, creating a world-class racquet Club. The evolved Club will house the classic tennis club and facilities in a fresh new environment. The Club’s brand and amenities will continue to cater to individuals and families in search of a social and communal anchor that is grounded in an active, health and wellness-focused mindset.

The new Banner House at T Bar M will include 21 tennis courts (8 indoor courts, 3 Euro red clay courts and 14 outdoor courts), 2 padel courts, 8 pickleball courts, retail/pro shop, a resort style pool, taqueria, private events, lounges, restaurant and bar. In addition to these amenities there is a 12,000 SF Fitness Center with best-in-class training equipment and state of the art locker rooms, including a cold plunge, dry sauna and hot tub. Paired with the new Club house and Fitness offerings is a full service Wellness, Spa and Chiropractic offering with 6 treatment rooms for massage/facials, IV’s, injectables and 3 chiropractic rooms for adjustments, soft tissue therapy, needling, and more.

About The Role

At Banner House, a Host is an integral part of creating a warm and welcoming atmosphere for our members and guests. You will be the first point of contact for members and guests, greeting them with a friendly smile and providing exceptional hospitality from the moment they arrive. Your role is vital in setting the tone for the dining experience and ensuring that our guests feel valued and well-cared for throughout their visit.

A successful Host at Banner House will have excellent communication and organizational skills, as well as the ability to multitask in a fast-paced environment. Your warm and engaging personality, combined with your attention to detail, will contribute to creating a positive and memorable first impression for our members and guests.

What You'll Do

• Warmly greet guests upon their arrival, offering a friendly smile and a personalized and memorable first impression.
• Manage the seating and reservation system efficiently, ensuring accurate seating arrangements and timely table turnovers.
• Effectively communicate with guests to understand their seating preferences, special requests, and any specific needs.
• Provide accurate wait time estimates and maintain an organized list during peak hours.
• Collaborated closely with the server team to coordinate seating and ensure a smooth flow of guests throughout the restaurant.
• Maintain a clean and organized host area, including tidying up tables, managing coat check, and keeping the entrance welcoming and presentable.
• Monitor the dining room are to ensure all guests are attended to promptly and any potential issues are addressed proactively.
• Handle guest inquiries and concerns with professionalism and elevate issues to management when necessary.
• Collaborate effectively with other hosts and team members to ensure seamless transitions between shifts and effective communication.
• Willingness to come early to shift to attend all Pre-shifts.

Qualifications

• Previous experience as a Host or in a customer service role is preferred.
• Exceptional communication and interpersonal skills.
• Strong organizational skills.
• Ability to multitask and remain calm under pressure in a fast-paced environment.
• Positive attitude and a genuine passion for providing excellent hospitality.
• Flexibility in working hours, including evenings, weekends, and holidays based on business needs.
• Basic computer skills to manage reservation systems and communicate effectively.
• Physical stamina to stand for extended periods and move around the restaurant to assist guests.