Host

The Karol Hotel Marriott Tribute Portfolio; Clearwater (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Time Off

401(k) Plan + Company Match

Discounted Employee Meals

Marriott Hotel discounts worldwide

Career Growth - We promote from within

Job summary

The Karol Hotel Marriott Tribute Portfolio in Clearwater, FL is seeking a friendly host/greeter to welcome guests and seat them promptly to begin their dining experience.

You will maintain reservations, communicate with servers, and uphold a clean front-of-house. Candidates should have excellent customer service, strong communication, and comfort with tablets or iPads. This is a full-time role with Marriott benefits.

Qualifications

• At least 18 years of age.
• Excellent customer service skills.
• Excellent communication skills, both verbal and written.
• Ability to use tablets or iPads.
• Ability to assist with menu revisions when needed.

Responsibilities

• Welcome each guest genuinely and seat them quickly.
• Maintain reservations on OpenTable.
• Converse with guests to ease waits and ensure a pleasant dining experience.
• Use a rotation method to keep seating fair.
• Communicate with servers when seating tables and assist as needed.
• Have knowledge of menu and wine to answer questions.
• Ensure front of house is clean and tables are set for guests.

Skills

Customer service

Communication skills

Tech literacy

Teamwork

Tools

POS system

Job description

Job Summary

The Karol Hotel is a boutique hotel located in the Feather Sound area of Clearwater, FL, convenient to the beaches, St Pete, and Tampa. The Karol features 123 rooms and suites, and features Katch Restaurant and Vantage Rooftop Bar, along with ballrooms and conference rooms to host events. The Karol Hotel is part of Marriott's Tribute Portfolio. Hosts will be responsible for greeting and seating all guests in the restaurant to ensure each guest is welcomed with a warm, friendly, and enthusiastic greeting and that they are seated as quickly as possible to start their dining experience.

Essential Functions

• Welcome each guest genuinely and seat them as quickly as possible
• Maintain reservations on OpenTable
• Ability to converse with guests to make them feel comfortable if there is a wait for tables
• Use a rotation method to ensure seating is fair
• Report to work on time and in proper uniform/approved attire
• Work as a team with all team members within the hotel
• Check greeter station assigned for cleanliness of area
• Ensure the front of the restaurant is clean and all objects are dust free
• Check all tables to ensure they are set up and ready to be seated with guests
• Communicate to servers when seating tables
• Assist servers when necessary
• Drive forward kid's dining initiatives by ensuring children are taken care of with proper activities and assisting with scheduling kitchen tours as applicable
• Have knowledge of all areas within the hotel
• Ability to communicate to the managers the flow of the restaurant
• Quote accurate wait times
• Watch the flow of the restaurant
• Knowledge of menu and wine to assist guests with questions and or suggestions
• Detail tables and remove items not in use, e.g. seating a party of two at a four top, the extra place settings should be removed
• Never solicit tips
• Attend monthly department meetings and daily stand ups
• Perform other duties as management requests to service our guests.
• Ability to use POS (point of sale) system
• Take ownership of the restaurant
• Assist managers with daily duties such as scheduling of stations
• Follow the procedures addressed in the training manual
• Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on Marriott's Guest Satisfaction Survey

Education & Experience

• At least 18 years of age
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to use technology e.g. tablets, iPads
• Ability to assist with menu revisions when needed

Physical and Mental Demands

• Ability to sit or stand for extended periods of time
• Ability to communicate clearly
• Ability to work a variety of shifts, including weekend and evening
• Ability to work independently, take direction, and provide direction to others
• Ability to manage varying personalities within the office, the hotel and the community

What's In It For You?

• Medical, Dental, and Vision Insurance *
• Paid Time Off *
• 401(k) Plan + Company Match
• Discounted Employee Meals
• Marriott Hotel discounts worldwide
• Career Growth - We promote from within!
• For full time employees