Host

IHOP; Clear Lake Shores (TX); Presencial; USD 25.000 - 35.000; Jornada completa

Descripción de la vacante

Workstream is seeking a dedicated service staff member for its Clear Lake Shores location. Responsibilities include providing efficient and courteous service to guests, handling complaints professionally, and ensuring compliance with health and safety guidelines. Applicants should possess strong communication skills and a commitment to cleanliness. Join us to ensure a high-quality guest dining experience in a fast-paced environment.

Formación

• Must provide efficient, courteous service to all guests.
• Ability to handle guest complaints professionally.
• Complies with health, sanitation, and safety guidelines.

Responsabilidades

• Provide prompt, courteous service to all guests.
• Execute Service Guidelines per IHOP SOP.
• Clear and clean tables and service areas after guests leave.

Descripción del empleo

Job Description

Provide promptly, efficient, courteous service to all guests. Service includes greeting, seating, talking and serving orders, taking guest remittance as required, clearing dishes and resetting tables.

Essential Duties and Responsibilities

• Develop and maintain professional functional working relationships with IHOP employees and guests.
• Execute Service Guidelines per the IHOP SOP to ensure a high-quality guest experience.
• Handle guest complaints in a professional, courteous and timely manner, thank guests, and invite them to return.
• Memorize and apply IHOP terminology, abbreviations, methodologies, and plating and menu knowledge.
• Comply with SOP methods in regard to guest checks and server banking procedures.
• Stock and rotate all needed supplies in the service areas and dining room as assigned per shift.
• Comply with all local and SOP health, sanitation, and safety guidelines.
• Clear, clean, and reset tables and clean chairs, booths, and floors after guests leave.
• Perform all cleaning duties according to posted cleaning charts.
• Comply with IHOP uniform and appearance standards per SOP guidelines.
• Comply with IHOP N Go program as assigned.
• Complete all required online and virtual training modules.