Host

Gibsons Restaurant Group; Chicago (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Gibsons Restaurant Group is hiring a Host for their Chicago location. The role involves greeting customers, managing dining room activities, and ensuring excellent service in line with the restaurant's core values. Candidates should have a high school diploma and experience in customer service, with strong communication skills.

Qualifications

• At least one year of experience in a customer service role.
• Ability to communicate effectively and maintain professionalism.
• Must have basic computer skills for data entry.

Responsibilities

• Meet and greet customers promptly, courteously, and graciously.
• Manage reservations and customer complaints professionally.
• Maintain a complete working knowledge of the menus and specials.

Skills

Communication

Customer Service

Problem Solving

Education

High School Diploma or GED

Job description

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Gibsons Restaurant Group provided pay range

This range is provided by Gibsons Restaurant Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$11.00/hr - $11.00/hr

Job Title: Host

Location: BazaarMeat and BarMar by Jose Andres- 120 N Wacker Dr, Chicago, IL 60606

Reports to: General Manager

Apply online to be considered @ qhire.net/gibsons

Position Summary:

The Host coordinates dining room activities to assure quality service is provided to guests. Each Host is responsible for ensuring the successful delivery of the Gibsons Restaurant Group’s philosophy, which is based upon four distinct core beliefs: Hospitality, Quality, Family and Value.

Ambassador of GRG and TFG Culture:

Seek out opportunities to communicate ThinkFoodGroup and Gibsons Restaurant Group’s core values to team members, customers, vendors and community in a clear and positive manner. Lead by example. Demonstrate ownership, accountability, and initiative in daily tasks by anticipating business needs and proactively addressing issues. Readily adjust to circumstances and manage change effectively by finding ways to accommodate team and guests by always ‘making it happen’, without sacrificing quality. Create a positive work environment by demonstrating no tolerance for negative behaviors. Welcome new ideas and seek feedback from team by asking questions.

Essential Duties and Responsibilities:

• Meet and greet customers promptly, courteously, and graciously, addressing customers by name whenever possible.
• Learn the locals’ names and recognize them when they come to the restaurant.
• Escort customers to tables and provides menus.
• Arrange parties or special services for customers.
• Answer phones; manage reservations and notes in Open Table; take to-go orders, receive payment and bring food to customers when they arrive.
• Maintain a complete working knowledge of the menus, menu ingredients, and daily specials.
• Manage the door; maintain wait list, as appropriate; inform customers of approximate wait time and where they can wait for a table; inform customers when their table is prepared.
• Manage customer complaints and dissatisfaction in a prompt and professional manner; determine necessary adjustments; inform manager of complaint and resolution.
• Anticipate customers’ needs by constantly scanning the room.
• Respond properly in any dining room emergency or safety situation.
• Monitor dining room serving stations for neatness and cleanliness.
• Inspect menus and lists to ensure their condition and appearance.
• May perform other duties as assigned.
  
  

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

High School Diploma or GED or equivalent and at least one year of experience and/or working in a customer service role; or an equivalent combination of education and experience.

Skills:

Must be able to communicate effectively and professionally with customers both on the phone and in person. Must maintain professionalism in high stress situations. Must be able to utilize basic computer skills for data entry. Must be able to read and interpret basic documents.

Apply online to be considered @ qhire.net/gibsons

More detail about Bazaar Meat part of Gibsons Restaurant Group, please visit https://culinaryagents.com/entities/342705-Bazaar-Meat

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Restaurants

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