Host

The Easterly [St. Thomas]; Charlotte Amalie (United States Virgin Islands); On-site; USD 17,000 - 25,000; Full time

Job summary

The Easterly is seeking a Host/Hostess to welcome guests with warmth and professionalism in a vibrant, Bohemian-island setting. Your role is to establish the tone of every guest interaction and ensure smooth seating, reservations, and service flow.

We value calm problem solvers who work well with a large team, maintain high hospitality standards, and bring energy to elevate each shift. Join Ballast Hospitality’s dynamic environment on St. Thomas.

Qualifications

• Minimum 1 year of host and/or restaurant experience.
• Excellent communication and interpersonal skills.
• Exceptional work ethic and a collaborative attitude.
• Ability to stay organized and professional.
• Ability to stand and walk for long periods.
• Demonstrates quick thinking and adaptability in a dynamic environment.
• Receptive to constructive criticism and feedback.

Responsibilities

• Create flawless first and last impressions for every guest; set the tone with real, personalized connections.
• Manage reservation systems, service flow, and phones.
• Keep the restaurant balanced and maintain rhythm throughout the day.
• Find creative ways to maximize space and adapt to a fast-moving floor plan.
• Keep guests informed about delays or wait times; communicate openly.
• Recognize regular guests and VIPs to ensure flawless visits aligned with standards.
• Collaborate with the team; support floor staff and lend hands as needed.
• Coordinate with management to resolve guest feedback and operations challenges.
• Maintain a clean, organized, and stocked space for smooth operations.
• Understand the brand story and what makes us tick.

Skills

Communication

Hospitality

Work ethic

Organization

Adaptability

Teamwork

Feedback receptiveness

Job description

THE EASTERLY [ST. THOMAS] - HOST / HOSTESS

THE ATMOSPHERE

The Easterly St. Thomas is a waterfront dining oasis offering innovative craft cocktails and wood-fired cuisine representative of the rustic Caribbean. The menu is ocean-to-table focused and utilizes locally grown produce and local flavors to complement the dishes. The Easterly offers one of the Virgin Island’s most robust beverage programs with unique handcrafted cocktails, twists on Caribbean favorites, and an extensive list of craft beers & wine. Tucked away in an oasis of palm trees and rich greenery, the restaurant exudes a Bohemian-island vibe, and offers a social, vibrant and interactive dining experience.

THE IDEAL MATCH

The ideal candidate is a practiced problem solver, maintains a calm demeanor under pressure, persists in getting the job done, and enjoys working alongside a large team to improve performance and increase retention. First impressions are everything—and last impressions stick. At the Easterly, our hosts are the ultimate vibe-check: warm, professional, and completely in their element. We’re looking for standout personalities who are genuinely excited to serve up knowledgeable, friendly, and approachable hospitality. Bring your energy, set the tone, match our standards, and always elevate the room!

BALANCED HOSPITALITY

The Easterly brings a fresh, vibrant take on coastal Caribbean dining—where tropical, bohemian vibes meet elevated experiences. This concept is not just a restaurant – but a destination that blends music, sunshine, innovation, and top-tier hospitality into unforgettable moments. We’re laid-back but dialed-in. Professional but never stuffy. Every guest is welcomed like family—and we take that seriously.

KEY ACCOUNTABILITIES

• Create flawless first and last impressions for every guest who walks through our doors. Set the tone by making real, personalized connections with everyone - from regulars to first timers.
• Manage reservation systems, flow of service, and phones.
• Keep the restaurant balanced and maintain a rhythm throughout the day.
• Find creative ways to maximize our space and adapt to a fast-moving floor plan.
• Maintain open communication with guests with any delays or wait times – always keep them in the loop!
• Recognize the familiar faces of our industry partners and VIP guests, ensuring their visit is flawless and perfectly aligned with our hospitality standards.
• Good vibes only: prioritize respectful, open, and positive communication with the whole team.
• Collaborate effortlessly with your colleagues. Support your floor team and always lend hands when needed!
• Partner with management promptly to resolve any guest feedback or operational challenges.
• Keep the space crisp, clean, and clutter-free. Stay organized, stocked, and ready to go.
• Know the ballast background and what makes us tick! Our story is what sets us apart.
• Show up to show out. Look sharp, follow the dress code, and bring your best self to every shift.

ROLE REQUIRMENTS

• Minimum 1 year of host and/or restaurant experience (preferred)
• Excellent communication and interpersonal skills.
• Must possess an exceptional work ethic, a strong sense of hospitality, and a collaborative attitude.
• Ability to work in an organized and professional manner.
• Able to work in a standing/walking position for long periods of time.
• Ability to demonstrate quick thinking and adaptability in a constantly changing environment.
• Receptive to constructive criticism and performance feedback.

OUR DNA

At our core, we live by values that shape every interaction, decision, and experience. We offer competitive pay and a culture that values growth. From day one, we’re committed to your personal and professional development through hands‑on experience, ongoing training, and clear opportunities to advance. At Ballast Hospitality, when you grow, we grow.

• Integrity is everything. Without it, nothing else matters. We lead with honesty, accountability, and trust. Always doing the right thing, even when no one’s watching
• We invest in growth. Continuous training and development aren’t extras; they’re essential to our shared success. We see ongoing learning and development as an investment, not just in our team, but in our future.
• Creativity drives innovation. Innovation starts with imagination. We embrace fresh ideas and bold thinking to stay ahead and stand out.
• Happy teams serve better. A happy, supported, and professional team creates the kind of guest experience that sets us apart and empowers us to deliver exceptional experiences.
• We deliver legendary service. The kind of personalized care that turns moments into memories, experiences guests can’t forget, and rave about long after they leave.
• Work hard, stay sharp, and have fun. We bring passion and professionalism to everything we do while keeping it light, positive, and full of energy. Excellence and enjoyment go hand-in-hand.

EQUAL OPPORTUNITY EMPLOYER | COME AS YOU ARE

At The Easterly, we believe great hospitality starts with great people, and that means all people. We don’t care what you look like, where you’re from, who you love, or how you identify. If you have good energy and a passion for making people feel welcome, you’ve got a spot on our team. No judgment. No discrimination. Just good vibes and equal opportunity for all.

READY TO SET THE VIBE?

At The Easterly, we believe our team is the heart of everything we do. If you’re a passionate hospitality-driven leader with a creative eye and ready to help shape the experience at one of St. Thomas’s most exciting destinations— this is your moment.

Join Ballast Hospitality in creating standout dining experiences that celebrate sunshine, culture, and connection—one guest at a time. We look forward to meeting you!