Host

Kids for the Future; Boynton Beach (FL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

CPR/AED Certification preferred

Job summary

Kids for the Future in Boynton Beach, FL seeks a friendly Host/Hostess to greet members and guests, seat them efficiently, and assist with calls and takeout orders. You’ll manage seating charts, assist with reservations, and ensure a welcoming dining environment.

Two years of customer service experience are preferred; availability for nights, weekends and holidays is required. Proficiency with NorthStar POS is a plus, and CPR/AED certification is preferred.

Qualifications

• At least 2 years of customer service experience, preferably in a private club, hotel, or resort setting.
• Excellent customer service and communication skills.
• Ability to read, write and comprehend spreadsheets, diagrams, schedules, etc.
• Ability to understand and follow written, oral and scheduled instructions.
• Able to work a variable schedule including nights, weekends and holidays.

Responsibilities

• Greet members and guests entering the club for dining and answer incoming calls during the shift; greet by name and provide a warm welcome.
• Accept takeout orders, enter into POS, verify accuracy before sending out for pickup.
• Escort guests to tables, prepare seating, and manage menus and wine lists.
• Create daily seating charts with server assignments and reserved tables.
• Ensure dining area is set up daily per reservation list and maintain cleanliness.
• Review reservations, update discrepancies, and communicate changes to the manager on duty.
• Notify the manager of special seating/food/beverage requests and notes in the system.
• Maintain waiting lists, handle menu distribution, and support pre-shift training.
• Relay guest concerns to management and enforce dress code where needed.
• Interact clearly with guests to provide a first-class, courteous experience.

Skills

Customer service

Communication skills

Reading spreadsheets

Following instructions

Flexibility schedule

Tools

NorthStar POS

Job description

Our Team Members Are The Heart Of Our Club

Show Map

• Location 3500 Clubhouse Lane,Boynton Beach, FL, 33436,United States
• Base Pay $17.00 - $17.00 / Hour
• Employee Type FT Non-Exempt

Description

POSITION SUMMARY:

The Host/Hostess will provide and ensure a positive first impression to the Club’s members and guests while dining by delivering an enthusiastic, courteous, and friendly disposition and warm consistent greeting. Although the primary responsibility is greeting and seating members and their guests according to pre-assigned tables, this position will handle other responsibilities including answering the telephone by performing the following duties.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Welcome all members and guests entering the club for dining and answer incoming calls during the shift. Greets members by name with a consistent, sincere welcome, is attentive to their needs, and continually strives for perfection.
• Accept takeout orders from members when called into the Club. Places orders into the Point-of-Sale System and ensures that the order is correct prior to being sent out to be picked up.
• Escorts members and guests to their assigned tables. Pulls out chairs for all ladies and unfolds napkins and places in the laps for all diners. Distributes menus and presents the wine list to the host.
• Assists with creating a daily seating chart complete with server assignments and all reserved tables.
• Ensure that the restaurant and its tables are set up daily according to the reservation list.
• Reviews the reservation list and assists with verification against table configurations. Updates the reservation list as needed and communicates any changes or discrepancies to the Manager on Duty.
• Advises Manager on Duty of any special requests/needs for seating, food or beverage or any special notes made in the reservation system.
• Keeps the Dining Room, entry areas and host station clean, neat, and organized. Ensures all equipment required is available and in working order and there is an adequate supply of guest amenities at the host stand.
• Manages and maintains an accurate waiting list when needed.
• Collects menus, removes menus, and fills menu covers for each shift.
• Attend pre-shift meetings and any required training for the day to obtain knowledge of menu item preparation, specials, descriptions, and presentation.
• Receives and relays members concerns with food, beverage, or service with the Manager on Duty.
• Notifies manager of any dress code discrepancies and assists with enforcement.
• Speaks clearly and articulately and develops a professional friendly rapport with the members and guests.
• Provides a first-class operation with a friendly, courteous, and professional attitude to members and guests and fellow staff members.
• Performs any additional tasks or special assignments as needed.

Education / Experience

At least 2 years of customer service experience, with a preference for a minimum of 2 years in a private club, hotel, or resort setting.

Qualifications/Skills

• Knowledge of NorthStar POS system preferred
• Excellent customer service and communication skills
• Must be able to read, write and comprehend spreadsheets, diagrams, schedules, etc.
• Must have the ability to understand, interpret and follow a variety of instructions furnished in written, oral and scheduled form.
• Must be able to work a variable schedule including nights, weekends, and holidays

Licenses or Certificates

CPR/AED Certification preferred

Physical Requirements

(The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.)

• Must be able to lift, push, pull and move up to 50 lbs. on a regular basis
• Frequent walking, reaching, bending, turning, squatting, stooping, and stretching
• Must be able to stand for extended periods
• Normal vision and hearing ranges required

Grooming

All employees are required to maintain a neat, clean, and well-groomed appearance. (Specific grooming standards are available.) Nails should be maintained in clean condition. Hair must be neat and tidy. Perfume or strong scents should be avoided to maintain a neutral environment.

Other

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, seasonality, rush jobs or technological).