Host

Ascend Hospitality Group; Bellevue, Northern (WA, KY); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Free employee meals

Discounts for staff

PTO

401(k) plan

Job summary

Ascend Prime Steak & Sushi in Bellevue is seeking polished, energetic Hosts to welcome guests, manage reservations and seating, and support a smooth dining room flow. You will engage with guests, coordinate with the front-of-house team, and help create a memorable Ascend experience.

Requirements include welcoming demeanor, professional communication in English, familiarity with the Aloha POS system, and the ability to work in a fast-paced setting. Prior hosting experience preferred.

Qualifications

• Prior experience as a Host preferred.
• Ability to communicate effectively in English with customers and colleagues.

Responsibilities

• Greets guests warmly and manages reservations and waitlists.
• Communicates with managers, servers, and guests regarding seating and special occasions.
• Maintains an organized host stand and assists with guest needs as required.

Skills

Host experience

English communication

POS system (Aloha)

Team-oriented

Customer relations

Sales skills

Tools

Aloha POS

Job description

Ascend Prime Steak & Sushi is looking for polished, energetic Hosts to join our front-of-house team in Bellevue. As a Host, you are one of the first and last impressions of the Ascend experience. You will warmly welcome guests, assist with reservations and seating, communicate closely with the management and service teams, and help create a smooth flow throughout the dining room.

We are looking for someone who genuinely enjoys hospitality, communicates confidently and professionally, stays organized in a fast-paced environment, and pays close attention to the details that make a guest feel recognized and cared for.

What we offer:

• Professional, friendly, and supportive work environment where you are celebrated and valued as an integral part of our team and our success.
• Complimentary employee meals and discounts
• Paid time off (PTO), 1 hour per 40 hours worked
• 401(k) plan

Pay rate:

• $17.13 per hour plus tips

Requirements:

• Prior experience as a Host preferred.
• Ability to communicate effectively in English with customers as well as all levels of employees in both verbal and written form in a professional manner.
• Ability to manipulate the Aloha POS system and accurately input orders and post transactions.
• The skills and abilities necessary for effective performance within this position are typically acquired through five (5) years as a host or assistant host.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to provide direction in a fast-paced environment; manage time effectively and work well in a team environment.
• Must possess excellent customer relations, sales, & communication skills.
• Must possess at all times during employment a valid Washington State Department of Health card and any other government-required cards.

Responsibilities:

• Warmly greet and welcome all guests upon arrival
• Manage reservations, waitlists, and guest information accurately
• Communicate with managers, servers, and other team members regarding reservations, guest needs, and table availability
• Answer incoming phone calls and assist guests with reservation questions and general inquiries
• Confirm reservations and note special occasions, requests, preferences, and important guest details
• Recognize returning guests and help provide personalized, attentive service
• Maintain an organized, clean, and professional host stand and entrance
• Assist with coat check and other guest-facing needs when necessary
• Professionally handle guest concerns and involve a manager when appropriate
• Assist with opening and closing host duties
• Support the overall front-of-house team as needed to provide a seamless guest experience

Physical demands and work environment:

While performing the duties of this Job, the employee is regularly required to stand; walk, use hands to finger, handle, or feel. The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 35 pounds and occasionally lift and/or move up to 50 pounds. While performing the duties of this Job, the employee is frequently exposed to wet and/or humid conditions. The employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.

This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.