Host

Ford's Garage Avon; Avon (IN); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player in the dining sector is seeking a Host/Hostess to create a warm and inviting atmosphere for guests. In this role, you will be the first point of contact, ensuring guests feel welcomed and valued. Responsibilities include managing seating arrangements, answering inquiries, and maintaining cleanliness in the host area. This position is perfect for individuals who are service-oriented and enjoy interacting with people. Join a team that values hospitality and aims to turn every guest into a loyal fan of the dining experience!

Qualifications

• Knowledge of basic restaurant hospitality and service-minded attitude.
• Must possess valid food safety certification as required by state law.

Responsibilities

• Welcome and entertain guests to provide a positive first impression.
• Manage seating, reservations, and guest inquiries efficiently.
• Maintain cleanliness of host area and assist in table maintenance.

Skills

Customer Service

Communication Skills

Basic Computer Skills

Education

Food Safety Certification

Tools

Guest Management System

Job description

Reports to: General Manager/Department Manager

Job Summary:

Our mission is to provide an innovative and entertaining dining experience which will compel our guests to become raving fans and create brand loyalty. Join us as a guest, leave as a friend. The Host/Hostess welcomes and entertains guests in a warm, friendly manner to provide a positive first impression of service. They are responsible to manage the efficient and timely seating of our guests, answering the phones, call ahead seating, reservations, guest inquiries, and Curbside To-Go orders.

Responsibilities and Duties

• Believes in and follows all team standards and expectations.
• Adherance to attendance policy and procedural compliance.
• Ready for each shift in full uniform.
• Perform host stand set-up, opening duties, running side work and closing duties.
• Be the positive and uplifting first and last impression of our guests.
• Answer the phone promptly with a smile.
• Communicate and seat guests in an organized, professional and friendly fashion.
• Accept reservations based on Company standards.
• Manage quotes and waiting periods based on Company standards using a guest management system.
• Inspect restrooms and parking lot for cleanliness.
• Maintain cleanliness of the host area and guest waiting areas.
• Attend all employee meetings and bring suggestions for improvement.
• Maintain restaurant safety and sanitation.
• Assist in table maintenance and bussing for prompt seating.
• Is aware of and abides by all liquor service laws.
• Alert Manager immediately if intoxicated Guest enters the restaurant.
• Always friendly and courteous on the telephone and in person.
• Keep a clean and professional appearance at all times.
• Handle guest concerns with courtesy.
• Provide information to guests when requested.
• Processes guest retail sales.
• Take to-go orders for guests and process payment.
• Perform other related duties as assigned by a Manager.

Minimum Qualifications

• Knowledge of basic restaurant hospitality and fully engaged, service-minded attitude.

• Food Safety certification, as state law requires.

• Good hearing for safety and accurate communication (with or without accommodation).

• Must be able to read, write and speak in English.

• Must have reliable transportation to and from work.

• Basic computer usage skills.

• Must possess valid food safety certification or any other food/alcohol certification if required by state law.

• Compliance with our dress and appearance policy including black slip resistant shoes.

• Ability to pass general information and departmental tests (test score of 90% or higher).

Physical Requirements

• Prolonged periods standing.
• Must be able to lift up to 50 pounds at a time.

SUPERVISORY RESPONSIBILITIES

This position does not include any supervisory responsibilities.