Host

Grand Bohemian Asheville; Asheville (NC); On-site; USD 30,000 - 50,000; Full time

Job summary

An inspiring opportunity awaits at a luxury boutique hotel where you can enhance guest experiences as a host/hostess. This role focuses on providing hospitable service, managing reservations, and ensuring a welcoming atmosphere for guests. You will play a vital part in maintaining the integrity of the dining experience while adhering to the highest standards of service. Join a team that values learning, development, and well-being, and enjoy a range of benefits including competitive wages and insurance coverage. If you are passionate about guest service and thrive in a dynamic environment, this position is perfect for you.

Benefits

Marriott Employee Discounts Worldwide

Competitive Wage & Discretionary Bonus Program

Medical, Dental, Vision Insurance

Company-Sponsored Life Insurance

Short & Long-Term Disability Insurance

Tuition Reimbursement Program

401(K) with Discretionary Company Matching Contributions

Employee Assistance Program

Qualifications

• 1+ year of relevant work experience in similar scope and title required.
• High school diploma, GED, or equivalent is mandatory.

Responsibilities

• Greet guests warmly and manage reservations using property management systems.
• Ensure prompt and courteous service while maintaining a professional appearance.

Skills

Guest service etiquette

Food and beverage serving techniques

Problem-solving

Cash handling procedures

Interpersonal skills

Education

High school diploma or GED

Experience in luxury brand/markets

Hotel management student or graduate

Tools

Property management systems

Office equipment

Job description

An inspiring career awaits you! The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being. We believe people want to be inspired!

Grand Performers may enjoy a range of benefits, including:

• Marriott Employee Discounts Worldwide
• Competitive Wage & Discretionary Bonus Program
• Medical, Dental, Vision Insurance
• Company-Sponsored Life Insurance
• Short & Long-Term Disability Insurance
• Tuition Reimbursement Program
• 401(K) with Discretionary Company Matching Contributions
• Employee Assistance Program

JOB SUMMARY

The host/hostess position's overall objective is to provide hospitable service to our guests to enhance the guest experience. The incumbent is responsible for answering the telephones professionally and friendly, greeting guests warmly and sincerely when they arrive at the restaurant, seating guests gracefully using the appropriate standards, and handling any special requests guests may have without hesitation. They are to provide the highest level of service in support of the company's mission, core values, standards, and goals.

CORE RESPONSIBILITIES

• Greet and interact with internal and external guests in a genuinely warm and friendly manner using professional and Kessler standard nomenclature
• Operate the telephone system, answering calls within three (3) rings, using the correct salutation and telephone etiquette
• Maintain the integrity of the guests’ privacy, including confidentiality of personal information and key control
• Maintain the integrity of Company proprietary information and protect Company assets
• Ensure proper ambiance to include lighting and music
• Coordinate flow of the dining room to ensure prompt and courteous service to patrons
• Escort guests to tables and provide menus
• Maintain a thorough knowledge of menu items and answer questions
• Clears and resets tables at conclusion of each course
• Make reservations in the property management system
• Contact guests/parties before arrival to confirm reservations
• Complete opening and closing procedures as well as daily side-work
• Proficiently utilizes the property management systems and follow cash handling procedures
• Maintain complete knowledge in the use of all office equipment, property management systems, and access according to specifications
• Maintain a neat and organized work area to include adhering to sanitation standards according to state law and health codes
• Maintain complete knowledge and comply with company policies and procedures
• Maintain neat, clean, and professional appearance according to standards
• Follow all company safety and security policies and procedures. Report accidents, injuries, and unsafe conditions
• Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs.
• Develop and maintain a positive working relationship and support the team to achieve our goals
• Attend required training and meetings
• All other duties as assigned, planned or un-planned

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of guest service etiquette and proper food and beverage serving techniques
• Ability to perform all host-related tasks and proficiently use job-related software, property management systems, and office equipment
• Ability to remain calm in various situations, use sound judgment and effectively solve problems
• Ability to work quickly, prioritize, and maintain service at multiple tables at a time
• Ability to read and interpret documents such as safety rules and procedural manuals
• Ability to demonstrate cash handling procedures and calculate figures and amounts such as discounts, commissions, upgrades, and percentages
• Strong written, verbal, and interpersonal skills

MINIMUM QUALIFICATIONS

• High school diploma, GED Degree or equivalent - required
• 1+ year of relevant work experience in similar scope and title - required
• Experience within luxury brand/markets - required
• Student or graduate of hotel management - preferred

SUPERVISORY RESPONSIBILITIES

• None

WORK ENVIRONMENT

• Must be comfortable working in a shared space, with constant noise, without the use of a private office.
• Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
• Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice.

PHYSICAL DEMANDS

• While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, and stand and walk up to 8 hours daily.
• Push, pull, and lift up to 20 lbs.
• While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane, or other means of transportation, which require sitting, waiting, and standing for long and short periods of time.

The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.