Hospitality Worker (Toast POS User)

confidential; United States; Remote; USD 21,000 - 41,000; Part time

Job summary

Zekai is seeking a Hospitality Worker to remotely contribute to an AI data project focused on Toast POS workflows. You will analyse order, payment, and reporting processes, and create realistic restaurant operation scenarios using Toast POS.

The role emphasizes clear written and verbal communication to document best practices and guide AI model training. Open to applicants worldwide; no prior AI experience is required, only domain knowledge in hospitality and familiarity with various restaurant

Qualifications

• Currently employed in hospitality; uses Toast POS in daily operations.
• Deep understanding of how POS interfaces with order and payment processes.
• Exceptional written and verbal communication with clarity and accuracy.
• Proven ability to document processes and explain them to both technical and non-technical audiences.
• Familiarity with different restaurant concepts (QSR, casual, fine dining) and POS requirements.

Responsibilities

• Analyze Toast POS workflows including order entry, payment processing, and reporting features.
• Create scenario-based documentation and step-by-step guides reflecting real restaurant operations using Toast POS.
• Provide comprehensive reviews of system functionalities and identify opportunities for improvement and troubleshooting.
• Explain best practices for implementing, configuring, and optimizing Toast POS in diverse restaurant settings.
• Annotate and evaluate authentic transaction data, menus, and order flows to assist AI understanding of Toast POS operations.
• Clearly articulate Toast POS concepts through written and verbal communication to enable knowledge transfer.
• Participate in collaborative sessions to refine prompts, tasks, or datasets related to Toast POS and restaurant order management.

Skills

Operational workflows

Documentation

Written communication

Verbal communication

Collaboration

Tools

Toast POS

Job description

Role Title: Hospitality Worker (Toast POS User)

Role Type: Contractor

Location: Remote

our partner is engaging hospitality workers to contribute to a customer initiative related to restaurant technology. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters.

Scope of Work

• Analyze and provide feedback on Toast POS workflows, including order entry, payment processing, and reporting features.
• Create scenario-based documentation and step-by-step guides reflecting real restaurant operations using Toast POS.
• Deliver comprehensive reviews of system functionalities, identifying opportunities for improvement and troubleshooting common pain points.
• Contribute detailed explanations of best practices for implementing, configuring, and optimizing Toast POS in a variety of restaurant settings.
• Annotate and evaluate authentic transaction data, menus, and order flows to enhance AI understanding of restaurant POS operations.
• Facilitate knowledge transfer by clearly articulating Toast POS concepts through both written and verbal communication.
• Participate in collaborative sessions to refine prompts, tasks, or datasets related to Toast POS and restaurant order management.

Preferred Qualifications

• Currently employed in hospitality, using Toast POS in daily operations.
• Deep understanding of operational workflows and how point of sale systems interface with order and payment processes.
• Exceptional written and verbal communication skills, with a focus on clarity and accuracy.
• Proven ability to document processes and provide user-friendly explanations for technical and non-technical audiences.
• Familiarity with various restaurant concepts (quick service, casual, fine dining) and how POS requirements differ among them.
• Experience training, mentoring, or supporting others in adopting new restaurant technology solutions is a plus.

This is a 100% remote contract role, open to applicants worldwide in the countries the employer accepts.