Hospitality Valet Supervisor - Pittsburgh, PA

LAZ Parking; Pittsburgh (Allegheny County); Hybrid; USD 42,706,000 - 64,747,000; Full time

Benefits offered by this job

Paid training

Free uniform

Pay cards

Payactiv daily pay

Equal opportunity employer

Job summary

LAZ Parking in Pittsburgh, PA seeks a Hospitality Valet Supervisor to oversee valet operations at the Award-Winning Pittsburgh hotel. The role requires flexibility with weekends and a full-time schedule.

You will lead front-line staff, greet guests, manage tickets and cash, and ensure exceptional service. Required: high school diploma, valid license, and parking operations experience. The company offers paid training, uniforms, and paycard benefits.

Qualifications

• High school diploma or GED required.
• Ability to produce and maintain an acceptable driving record and unrestricted driver’s license.

Responsibilities

• Be primary contact for patrons during the shift and manage tickets, keys and cash.
• Greet customers by name and resolve inquiries promptly.
• Maintain positive customer relations with a can-do attitude.
• Assist patrons and coordinate vehicle parking and returns.
• Sign/Initials on shift cash-out sheets and report to manager.
• Work varied hours including weekends, evenings and nights.

Skills

Communication

English proficiency

Feedback oriented

Direction following

Independent worker

Timeliness

Continuous improvement

Vehicle operation

Education

HS diploma

Job description

Hospitality Valet Supervisor - Pittsburgh, PA

• Location: Award-Winning Pittsburgh Hotel, Kimpton Hotel Monaco!
• Full-Time (Must be flexible with schedule and be available on weekends)
• No facial piercings or visible tattoos (tattoos must be able to be covered)

Benefits of joining the LAZ Parking Family:

• Paid training
• Free company uniform
• Pay Cards
• We partner with Payactiv - No more waiting for payday! With Payactiv TAP, you can choose to be paid every day or any day of the week-no additional cost!
• Gain peace of mind
• Get ahead of expenses
• $0 cost* and no hidden fees

The Spirit of the Position:

The Valet Supervisor oversees the operations for the valet locations for an assigned shift, under the direction of the Valet Manager to ensure 24/7 professional valet parking management. As a company devoted to promoting an employee-focused servant leadership culture, the Valet Supervisor will support the programs and initiatives originating from our home office and help to support the individual needs of their operational teams throughout their assigned location.

Principal Job Duties:

• Serves as a primary point of contact for patrons during the shift to receive and distribute tickets, keys and cash.
• Greets customers in a friendly manner (e.g., ideally by name) and is responsive and timely with correspondence and problem resolution during the shift.
• Promotes good customer relations with a can-do and caring attitude and has a willingness to help at all times.
• Develops a positive rapport with patrons and customers.
• Assists patrons into the client facility and provides a gracious sense of arrival.
• Parks and returns customer vehicles upon request and as necessary in a timely manner.
• Serves as a liaison to company manager responsible for the shift, including in the event of accidents or incidents on a shift.
• Signs/Initials as the "valet" on shift cash-out sheets and provides shift cash-out sheets to the company manager responsible for the shift, answering any questions thereon.
• Other related duties that may be assigned by a company manager from time-to-time.
• Additional duties as assigned.
• The Valet Supervisor will be expected to work varying hours including weekends, evenings, nights, etc.

Education:

• High school diploma or GED required.
• Ability to produce and maintain an acceptable driving record and unrestricted drivers' license.

Experience:

• Parking operations and/or parking industry experience.

Skills:

• Ability to communicate professionally and effectively.
• Ability to speak, read, and comprehend the English language.
• Open to feedback, differing opinions and other points of view
• Capable of taking direction from company manager responsible for shift or other shift valets/team members as necessary to ensure smooth operations and customer satisfaction.
• Capable of working alone on a shift or with one or more other valets.
• Demonstrates a sense of urgency and timeliness.
• Demonstrates the ability to seek improvement.
• Ability to drive a standard transmission, as well as general knowledge of how to operate various types of motor vehicles.

Physical Demands:

• Willingness to work in the elements - heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 25 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.