Hospitality Team Leader: Lead, Inspire & Delight Guests

Greene King; Wallingford (CT); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Pension contribution

Career development across Greene King

Discounts on brands and inns/hotels

Refer a friend bonus up to £1,500

Wagestream wage access

Employee assistance program

Job summary

Greene King is seeking a Team Leader to drive exceptional guest experiences across our pubs. You will lead by example, ensuring the shift runs smoothly, safety and standards are maintained, and customers consistently receive a warm welcome.

Join a team that values career development, generous staff discounts, and supportive benefits while you help deliver memorable service during busy shifts.

Qualifications

• A great eye for detail, ensuring every pint is poured to perfection.
• Role model for great service and warm welcomes.
• Ability to think on your feet and adapt during busy shifts.
• Positive can-do attitude and strong teamwork.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Skills

Team leadership

Customer service

Attention to detail

Adaptability

English proficiency

Job description

Greene King is seeking a Team Leader to drive exceptional guest experiences across our pubs. You will lead by example, ensuring the shift runs smoothly, safety and standards are maintained, and customers consistently receive a warm welcome.

Join a team that values career development, generous staff discounts, and supportive benefits while you help deliver memorable service during busy shifts.