Hospitality Supervisor

Capital Vacations, LLC; Florida; On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

PTO & Holidays

Medical/Dental with employer contribi*

Voluntary Life Insurance & Disability

Company-paid life insurance & LTD

Travel Perks to Resort Locations

Company Perks Program

Job summary

Capital Vacations is seeking a Hospitality Supervisor – Front Office to oversee daily front desk operations, rooms control, and PBX, while maintaining strong cross-department relations. You will lead a hands-on team, ensure service standards, and drive guest satisfaction across resort locations.

The role requires leadership, exceptional communication, and a thorough understanding of front desk operations, reservations, and problem resolution.

Qualifications

• High School Diploma or GED required.
• Bilingual preferred (higher pay for bilingual).
• Minimum 3 years of supervisory/management experience in hotel/resort operations, preferably in vacation ownership.
• Exceptional communication and leadership skills.
• Excellent interpersonal skills with guests, team members and the public.
• Knowledge of front desk operations, reservations, and problem resolution.

Responsibilities

• Supervise daily front desk operations, rooms control, and PBX while coordinating with other departments.
• Lead and coach front office staff, and model service excellence.
• Monitor service levels and implement process improvements to enhance guest experience.
• Act as Manager on Duty as needed based on business requirements.
• Handle guest concerns, training, scheduling, and monthly reporting.

Skills

Communication skills

Leadership

Bilingual preferred

Interpersonal skills

Front desk operations

Education

High School Diploma/GED

Job description

Career Opportunities with Capital Vacations

A great place to work.

Careers At Capital Vacations

Current job opportunities are posted here as they become available.

To learn more about working for Capital Vacations, please view our video below:

Opportunity for career advancement in a fast-paced, growth-oriented organization!

Below are just some of the benefits you'll receive:

• Paid Time Off and Paid Holidays
• Medical/Dental with employer contribuition
• Voluntary Life Insurance, Disability, and Aflac Insurance
• Company-paid life insurance and long term disability
• Travel Perks to Resort Locations
• Company Perks Program

What are you motivated by?

The Hospitality Supervisor –Front Office supervises the daily operations of the front desk, rooms control, and PBX while maintaining positive working relationships with all other departments.

What you're great at:

• Responsibilities listed may not apply to all locations
• Supports the vision and goals of the General Manager and assists in creating and implementing new service initiatives
• Is a hands-on leader and a visible front office team member who leads by example
• Monitors departmental service levels and acts accordingly
• Identifies areas of opportunity to improve processes and procedures to elevate the overall guest experience
• Is responsible for internal audits to ensure compliance with corporate SOPs and QA standards
• Serves as Manager on Duty as needed, making decisions based on the business requirements
• Works all shifts as need dictates
• Is responsible for other duties as set forth by the Resort Manager, including but not limited to training, scheduling, coaching, and counseling, disciplinary action, conducting meetings, completing monthly reporting, assisting with inventory management, and leading the front office staff.
• Works front desk as needed, checking guests in/out, answering phones and handling guest comments and concerns
• Assists in the management of the resort’s room matrix, discrepant reservations, and maintaining inventory
• Monitors front desk controls, cash drawers, change given, and key inventories
• Provides follow-up of maintenance/ housekeeping requests
• Steps into any role when necessary
• Ensures the satisfaction of all guests by responding to guests needs and leading other Team Members in handling guests’ concerns
• All other duties as requested

Responsibilities listed may not include all tasks or apply to all resort locations, an official job description will be provided and signed on the first day of employment.

Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace!

Here’s what you can expect:

At Capital Vacations we are united by a common purpose of “Travel. Gather. Smile. Repeat.” We pride ourselves on bringing our passion, innovation, and boldness to travel, enriching the lives of those we serve. We encourage you to join our team and help us in fulfilling our purpose. If this opportunity excites you, and if you have the following qualifications, we invite you to apply for our team:

Here’s what you have already achieved:

• High School Diploma/GED
• Bilingual preferred (higher pay for bilingual)
• Minimum 3 years of supervisory/management experience in hotel/resort operations, preferably in vacation ownership
• Exceptional communication and leadership skills
• Excellent interpersonal skills when dealing with guests, Team Members, and the general public
• Knowledge of daily operations of the front desk, reservations, and problem resolution